Kohl's

"I had a return today along with some questions about Kohl’s Cash. Jessica in Customer Service at the Ames store was very knowledgable and helpful in resolving my transactions. While she helped me, she also patiently explained the process to a new hire who was also working at the counter. Her skills, leadership, and courteous personality are what every customer service department needs."

"Two associates at Kohls today in Ames went above and beyond to deliver exemplary customer service!!! I could see they were understaffed today, because all normal checkout lanes were closed. People were being helped at 2 separate customer service counters, and I had 1 item to purchase, so I got in line there. As soon as she completed the customer she was helping, Em literally RAN from the customer service counter to the checkout lane, with a smile on her face, waving me over to be rang up. There was some confusion about my request to redeem a $10 merchandise discount that I had received as an email. The system wouldn't accept it, in spite of many attempts made by Em. She was very compassionate and caring, explaining that she would have to contact her supervisor about the matter. She did just that, and Jessica came right away to assist. Together they successfully processed the discount, and they couldn't have been any nicer or more efficient with the matter. THANK YOU for these two wonderful associates who created such a positive shopping experience for me at Kohls. Take care of them! In this crazy world, we all need more caring, helpful individuals like these two!!!!!!!!"

"Typical (which is good) of a Kohl's store. Well stocked and organized. There are clean restrooms and a good customer service area. The isles are accessible, not cluttered. The variety in clothing is great and clearly marked. Changing rooms are well maintained."

"I can not say enough about the store associate that helped me at the Ames, Ia Kohl’s yesterday! She was super busy but took the time to help me order a sweater on the app. Her name was Jessica and she was amazing! Thank you Jessica!"

"The gal we checked out with was exceptional. She helped save me a few bucks and I really appreciate it. Her friendliness and was very thankful."