U.S. Bank Branch 601 Nevada 160, Pahrump, NV 89048

"I am a senior and found that US Bank waives fees for seniors! Morgan Salazar at my branch opened my account and was extremely helpful and patient with me. She helped me set up everything online. She was kind and quite knowledgeable. If you need help, find Morgan Very grateful."

"Thank you Morgan Salazar for helping an old man out. You made opening a new account painless and simple. CD"

"Purchased a product on eBay, the seller sent junk. Informed US BANK and filed a fraud report. Well USBank takes a very long time to do nothing. I closed my account in August 2023 .Lost $66.66 ."

"Crooks they will change checking account balance requirements without consent or permission and charge bogus monthly service fees."

"This is the worst bank that I have ever experienced in my life. Please find either another branch or a national bank to work with. My grandmother has had a horrible experience with this branch. To summarize the chain of events, I have never seen a bank where only the manager could release a hold. Nobody over customer service, fraud, or regional could not do it. The district manager was not to helpful either. To add insult to injury, they do not answer the phone consistently. Various people from the 1 800 number experienced the same rude disgusting responses. One of the representatives told the branch that their is a new virtual option for customers but to no avail. I spoke to one of the rude associates named “Tiffany” she said she didn’t have a last name. At first she said they don’t have emails, then she said I gave your grandmother the email. (That can’t be true because my grandmother is 92 and has no idea what an email is). Then I had to say well I’m requesting and email. Horrible! Each day, they claimed the manager would be back. How can someone become ill and not have a replacement for weeks? This is not a mom and pop store this is a bank. When the manager received the envelope from my grandmother the last thing she said was “I’m in a meeting I will call you back”, Three weeks later and we were still waiting. Like I said to customer service if Sherry never returned, it appeared that the bank is not equipped to run efficiently. It’s apparent that they need support with leadership and customer service training. I am not putting all details in this review but I do want to warn others. Thank God I went to social media and a wonderful man named Chris was very responsive with trying to help us. I am grateful for the experience that we have had with him. I just looked and there are other reviews regarding this branch and concerns that should be addressed. My grandmother has been trying to rectify this issue for over a month now. One person who was missing for weeks is the gatekeeper and her employees are disgustingly rude and dismissive. Please save yourself the headache especially if you have elderly family members. This bank not affiliated with the BBB either. Please take your money elsewhere this branch is in need of a complete overhaul."