Tides on Twain,

4455 E Twain Ave, Las Vegas, NV 89121, United States

"Please whatever you do DONT MOVE HERE! We have had at least 6 leasing agents in the past 6 months. April was the best, she literally helped each tenant out as much as possible. Fast forward to now— the people they have do not care whatsoever. Lenord is extremely rude to all of the tenants even the elderly in which many do live here… anytime we walk into the office they seem bothered to help. I feel very uncomfortable living here and trying to get help with any issues I may have. Our apt director Beatrice seems to care but what’s the point if the actual leasing manager and assistant manager treats us like total trash. They NEVER answer any phone calls. Three weeks ago I went into the office and made a coffee and watched the phone ring multiple times as Lenord played games on his phone. Then nonchalantly asked me what did I need. I will not reveal who I am because they will harass me like they’ve done other tenants and even go as far as creating a bogus eviction. As of December 3rd, 2023 I have obtained a lawyer for basic apt needs and I encourage the rest of you to do so as well. Both of them are out sick every other week so good luck to any future residents. Please don’t respond to me when you guys never actually help. Sadly I have a couple more months in this place but it’s 100% worth breaking the lease for. Don’t waste your time here, please!!!"

"this will be a more constructive review since the majority of reviews here are not particularly helpful. for reference, my wife and I have lived at this property for the last year i a 1 bedroom downstairs. pros: convenient area upon move in, the unit itself was put together nicely with new appliances and new cabinets throughout. despite what people in the review section are saying, maintenance response to work orders was very quick; typically within 2 days. in terms of the quality of work; i’ll talk about that in the cons section. the parking situation is great. with designated covered parking and extra spaces throughout. The area is mostly quiet, and i feel safe here with my family. rent increases for are minimal even with the change in management. Cons: communication with the front office, at least via phone and email, is awful at best. most of the time you cannot get in contact with them over the phone and they typically do not respond to voicemails. For us it’s caused a lot of problems due to our work schedules. it would take days to resolve issues we had. even with the change in management. it’s been like this since we moved in. maintenance response is quick, but the quality of work is a bit questionable. we have had a total of 4 work orders and 2 of the fixes did not last. the mail boxes are in shambles due to a break in, and as of April 2023 the mail boxes have not been replaced. There also has not been an outgoing mail box since we moved in, so people’s mail just sits outside. it’s absolutely unacceptable. we get constant emails about the water being shut off in other buildings. luckily our building doesn’t have issues, but i can’t imagine dealing with constant shut offs. porting on the property ok but we are surrounded by dog feces. It seems they pick up trash daily but its strange that animal feces is an issue. overall, my experience has not been bad, but there are significant issues that can be fixed by the management company that just hasn’t been dealt with yet. I can only really recommend someone moving to the property if they can get a good price on their unit. Update: Please do not move here. purely for the fact that you cannot get in contact with the office. Currently, my wife and kids are at home and there’s a significant chemical smell coming from another apartment or somewhere in the area. We tried to call multiple times to get in contact with someone to see what’s going on and there’s no answer. My children are 2 and 9 months old. This is the most unresponsive office i’ve ever had to deal with and now my children can be at risk because i have no idea what is going on."

"I toured for this place today, I liked how it looked on the outside, even the interior was appealing. The guy who did the tour was nice, but when I went into the bathroom? Dead roaches in the toilet. My mom and sister saw dead roaches on the counter. Looked on the paper at the office and they do $20 pest control fee, and they come every week. Disappointing! Read the reviews and saw horrible videos about the roaches too."

"I've only been living in this community for 7 months and from the beginning I've only had problems, doors and drawers in very poor condition, several days with the AC broken, several days bathing with cold water because the water heater broke, and for about 3 months I've had a plague of cockroaches in the apartment, but outside it's also plagued with cockroaches, the funny thing is that my bill has a monthly pest control charge, I've spoken multiple times with the people in the office And although they have been very attentive and kind, even after so long I still have the same problem, I am tied to a contract that I have been trying to break for a long time because coming here has been a very bad decision and living in a place full of cockroaches is the most disgusting thing that can happen."