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MainStay Suites Omaha Old Mill
360 South 108th Avenue, Omaha, Nebraska 68154
About the MainStay Suites Omaha Old Mill
MainStay Suites Omaha Old Mill is a cozy and comfortable lodging option located at 360 South 108th Avenue in the heart of Omaha, Nebraska. Situated in the bustling Old Mill area, this hotel offers a convenient and relaxing stay for both business and leisure travelers. The spacious suites feature modern amenities and a home-like atmosphere, making it the perfect place to unwind after a busy day exploring the city or attending meetings. Guests can enjoy complimentary breakfast, a fitness center, and free Wi-Fi during their stay. With its central location and welcoming ambiance, MainStay Suites Omaha Old Mill is the ideal choice for a memorable stay in the Midwest.
Photos of MainStay Suites Omaha Old Mill
360 S 108th Ave, Omaha, NE 68154, United States
Reviews of MainStay Suites Omaha Old Mill
"A second visit to this location after a positive & comfortable stay 2 yrs ago. Reservations made directly to get double room were easy & check in also went smoothly. Its also easy to stay here when traveling with your dog overnight or weekend. Minor concerns were quickly addressed by manager at check out. Word of caution to verify prices & services on website when making reservations to insure them before check in."
"After checking in Sunday afternoon and working Sunday night, I bought some groceries. I opened the fridge and there was some old moldy food that a previous guest had left. I figured if housekeeping didn't clean the fridge they probably didn't change the sheets and blankets on the mattress. So I removed all the linens from the mattress and I immediately noticed what looks like black mold on the mattress. There's candy wrappers and other trash under the bed and behind the nightstand so I sincerely doubt my room, room #201 was cleaned at all. I checked in on Sunday and booked the room for six days, but my room key card only works for half a day, so every time I exit my room, I'm unable to get back in without going to the lobby. I highly recommend avoiding Mainstay Suites at all costs. Pay the extra money for the Holiday Inn Express or Comfort Suites."
"The customer service at this hotel is by far much better than many. The 3-11 gal Kaylee is one of the most helpful representatives I have met. She was attentive to my needs with my kids, compassionate, but still professional. Companies really need to employ more people like her. The rooms were clean and had plenty of space. I would definitely recommend this hotel whether you’re in the middle of a move, in a bind, or just for pleasure. No noise, no traffic, and honestly, I would call this hotel a hidden gem!"
"I like this hotel because it’s close to everything I need. The staff have been more than helpful during my long term stay. I have been staying here for a few months now. The ladies are very friendly. I’ve checked out a few times and came back and they were very welcoming. The gym needs to be updated as a lot of the machines do not work properly. The dryers were down for about 2 weeks causing a huge inconvenience. I’ve had more than one instance where the room smelled like cigarettes and I had to be placed in another room. There is ample parking around the entire hotel. The front desk staff are usually polite but the one guy Dharrmais Gandhi has made my experience unenjoyable more than once. There was a time when my keg would not let me in my room and I waited in the front lobby for 38 minutes. I called the phone as the sign says do repeatedly the whole time because I was irritated after a long day of work. When he arrived he said that he was checking the hotel and then he had lunch. I think that if you are the only staff member working you should not be gone away from the front desk more than 15 minutes at a time and that’s even too long. Another time I told him that someone left their lights on in the parking lot and his response was “too bad”. I tried to give him the make and model because the hotel requires us to give vehicle information but he didn’t care to help. His overall customer service needs improvement. I really dread when I have to deal with him."
"I don't normally write reviews, but this was by far one of the worst experiences I've had staying in a hotel. The head of this hotel likes to smoke right in front of the doors and parks in a spot that is reserved for choice reward members. Trying to get in a side door? Odds are, they're probably still not working. Cards having to get remade DAILY? Staff acted as if that was normal. As others have stated, this place reeks of pot. No breakfast, parking lot has numerous large and I mean LARGE potholes all throughout the parking lot. This hotel is below basic. Close to Dodge street which has everything you could want within a reasonable distance. In the end, I would not suggest anyone stay here for longer than a day, only if you absolutely have to."
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