Holiday Inn Express & Suites Central Omaha, an IHG Hotel
8736 West Dodge Road, Omaha, Nebraska, United States
About the Holiday Inn Express & Suites Central Omaha, an IHG Hotel
Holiday Inn Express & Suites Central Omaha, an IHG Hotel, is a comfortable and convenient lodging option located at 8736 West Dodge Road in Omaha, Nebraska, United States. This hotel offers modern amenities and spacious accommodations, perfect for both business and leisure travelers. Guests can enjoy a complimentary breakfast buffet, access to a fitness center, and a heated indoor pool. The hotel is located near popular attractions such as the Henry Doorly Zoo and the Old Market district, making it an ideal choice for those looking to explore the city. With friendly staff and a convenient location, Holiday Inn Express & Suites Central Omaha is a great choice for your next stay in the area.
Photos of Holiday Inn Express & Suites Central Omaha, an IHG Hotel
8736 W Dodge Rd, Omaha, NE 68114, United States
Reviews of Holiday Inn Express & Suites Central Omaha, an IHG Hotel
"For the price I paid, I was very surprised at the quality. The free breakfast is legit, not just a fruit bowl and coffee. The free internet works well, sometimes that can be very shoddy at other hotels. My only complaint is the adjoining room door seems thin, so we heard our neighbor's TV all night. But the white noise on a phone covered that up"
"The room was comfortable and clean, nothing extra special. Service at the front desk was excellent. The clerk was very busy with people making last minute reservations due to the incoming snow storm. Location was perfect for my purposes, literally next to the office where I had an appointment. I would stay here again."
"Upon check-in I would give this property 3 or 4 stars. The staff was great. The room could use some maintenance. The bathroom mirror doesn't seem to be secure. The toilet flushes really slow. Overall the rest of the room seems to be okay."
"Zero stars if I could. I made a reservation online and when I arrived late at night to check in, the front desk was unattended. I called several times and still no one came. There was one other guest in the lobby who got tired of waiting and left. I continued to wait and it was over half an hour before someone finally came to the desk. I showed my reservation and she would not let me check in because I’m under 21. She explained (very rudely) that this is company policy and the same would be true of any other hotel in the state. Thankfully this actually is not true- I found another hotel and was glad to go there instead."
"If I could give zero stars for customer service I would. We rolled into Omaha late as we were on a 17 hour road trip and needed somewhere to rest our head. My significant other and I waited for a good five minutes at the front desk before being "greeted" by an older gentleman in a blue collared shirt with four stains on it. He did not speak to us, I had to initiate the conversation. I asked if there were rooms available and the price he then said yes and mumbled a price. I said, "Great! We would like one for the night." He then proceeded to say, "Credentials?" I was confused, did he want to know my college degrees? Credentials behind my name? So, I asked him to clarify and he said, "Credentials" flat and without noticing or acknowledging that I am confused as to what he is asking of me. I have three college degrees and feel that I should not be this confused while trying to check into a hotel to get six hours of sleep. He then proceeded to get upset, have an attitude, and raise his voice. I explained to him that I did not know what he meant by "Credentials" and he said, "Drivers license and credit card. You know, the normal things needed to check into a hotel." I asked him not to be rude with me and that I did not understand what he was asking of me. He continued to have a rude tone and say its normal for hotels to ask for this as he clearly sees me reach into my wallet to get the items he requested. His tone is far from nice and my boyfriend decided to step in and step up for me and told him to not talk to me like that as I have remained respectful. This hotel staff proceeded to get upset asking us to leave and he ran to the back room leaving us out there. I am appalled that this company lets someone work directly with paying customers. I am not sure if it is normal in Nebraska for hotel staff to ask for "Credentials" and that is to be a known thing as to what someone is asking, but the way my significant other and I were treated is not okay. We stayed at a different hotel (purposely avoiding this) on our way back home in Omaha and that hotel staff asked for "Drivers license and credit card". I am going to file a formal complaint with the BBB as there were some racial concerns we saw with the hotel staff as well as just common decency and respect for people. I just wanted to be sure I write this review to save someone from checking in on the late shift to experience this type of behavior."
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