Hampton Inn Omaha/West Dodge Road (Old Mill)
11201 Davenport Street, Omaha, Nebraska, United States
About the Hampton Inn Omaha/West Dodge Road (Old Mill)
The Hampton Inn Omaha/West Dodge Road (Old Mill) is a comfortable and convenient lodging option located at 11201 Davenport Street in Omaha, Nebraska, United States. Situated in the bustling Old Mill district, this hotel offers easy access to shopping, dining, and entertainment options. Guests can enjoy spacious rooms, complimentary breakfast, a fitness center, and an indoor pool. Whether traveling for business or leisure, the Hampton Inn is the perfect choice for a relaxing stay in Omaha.
Photos of Hampton Inn Omaha/West Dodge Road (Old Mill)
11201 Davenport St, Omaha, NE 68154, United States
Reviews of Hampton Inn Omaha/West Dodge Road (Old Mill)
"I am here for 4 days for business. I will say the breakfast is great and the guy preparing it does his best to keep customers happy. Decent Internet costs additional money per day and the TV service continuously cuts out "no signal". Also. The hot tub is closed "forever". Per the hotel clerk. Had I known everything, I may have booked elsewhere."
"It was ok, but will look for a different hotel next trip to Omaha. Had extremely loud people above us the first night. Called down to the front desk and was told there was a medical emergency. I'm not sure if that is the way they dismiss so they don't have to check or not, but I went upstairs 2.5 hours later (Still very loud) to see if this was still occurring and I saw nothing but a closed door and just seemed like loud drunk people. Hardly slept at all. Second night was better but still can hear people walking around. Walls and floors feel really thin with a lot of noise from surrounding rooms. The whole third floor smelled like weed which I'm not really bothered by, but I know some people are. Water pressure was low and made a loud squealing sound the whole time showering. Some of the hooks for the bathroom towels were falling out of the wall which really isn't a problem but feels dilapidated. TV seems outdated compared to other hotels now where you can generally cast from a phone so you're not stuck watching cable. Feels like the place is in need of repairs and updates to remain competitive. Overall for the price I've stayed at many better hotels."
"We stayed there in December for one night. I was reviewing my credit card statement and noticed a large charge from this property. I logged into my Hilton Honors account and discovered a 'Misc. Fee' added to the tune of over $200. I immediately called Hilton customer service. A gentleman took my information and called the property and conferenced me in so we were all on the phone. Becky from the local property informed me the charge was for damaged curtains and linens. I was taken by surprise because when we left the room it was not damaged in any way. I asked what type of damage it was and she said there was a square cut in the curtains. ? I just didn't know how to respond...I think I said something along the lines of, "So you have our information and card on file; why would we do something like that?!" I asked to speak to a manager and she transferred me to a destination that didn't have a greeting (e.g. 'Hi, this is Kim, General Manager of Hampton Inn Omaha, today is blah blah leave a message.)--it was just a tone. Nonetheless, I left a message asking for a call back. Two days went by and I hadn't heard anything so I called back. Again, Becky transferred me to dead air. At this point, I was fed up enough to directly reach back out to Hilton's corporate office and they opened an inquiry into it. This was a day later and at the end of the week, and I thought I'd give it one last go. Once AGAIN Becky answered and said she'd transfer me. By this time I suspect she knows who I am/my voice and after she said that I told her, "And if she doesn't pick up I'm going to call right back." Guess what?! She answered! Kim, the GM, said because I opened the case everything has to go through them and she wouldn't talk to me about it. Super frustrating for me...I just want to know why we were charged for this and why everything feels super sketchy. I would think if one of their guests did damage like that, that they would call them immediately. We were in Omaha shopping for the day and certainly would have gone back to the property to discuss what we were being accused of and nobody can seem to communicate with me about it. Hilton corporate finally reached out and said they are refunding the fraudulent charge. I asked the GM to look at their cameras and they would see at the very least that we left and someone (I suspect Becky because of her behavior...she seemed really off every time I talked to her) was in fact in our room afterward. We always leave a decent tip for housekeeping so I know it wasn't them, lol. I never heard anything back about the cameras. I will lastly say, I feel my/our personal integrity was attacked. We would never damage anything intentionally--and if we did unintentionally, we would own up to it because that's the kind of people we are. We have been staying at Hilton properties for over three decades and never have had any issues. We have stayed there before, but we won't again. I thank Hilton for recognizing something was amiss and making things right and I hope they are able to correct the problem with this property. EDIT: WOW!!! As I read down, I see four other people that were charged $200-$300 and one of them specifically mentioned 'linens'. This needs to be looked into further."
"Luca and Becky were friendly and helpful with check in/out. Rooms were clean and comfy. Breakfast was delicious and Dennis went above and beyond to help us and start our mornings off right. Would definitely choose this hotel if passing through this area again"
"Bad experience. Found a bed bug in my room. The best they said they could do was make us move to another room - which would require my wife and I to leave our stuff until housekeeping arrives. Also found fast food garbage under the box spring. Cleanliness may not be a concern here. Approach with caution. I'd say I got what I paid for, but I've stayed at $60 hotels that were less concerning. $125 for a bed bug scare and a dirty room is not worth it."
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