Holiday Inn Express & Suites Omaha West, an IHG Hotel

"The morning of the night we stayed here, wr were called because the hotel over-booked the hotel. I dont understand how this happens. If you have three holes to fill, you the holes with enough dirt for three holes? Unless you are looking for the rain to do your packing. If 21 rooms are available, you fill them with 21 of something, not 23. Maybe write it down or have an entry system that prohibits double-booking or an alarm that says you are room deficient. When you approach the hotel, you may notice a white mess on the gr ound. The dryer vents are exhausted here. Carts were not available to bring our stuff to the room when we arrived and when we left. I have attached the picture of the door. It looks like they got some discounted wood or the door didn't fit so an idiot cut it. That edge of the door is open to the outside. Makes the noise 3D and allows someone to slip in a note. The other picture is of three things i found under the frame of the bed when trying to find my phone in the dark. Finally, because of the overbooking, we were in a handicap accessible room. Anyway. . ."

"Clean Rooms, nice staff, excellent breakfast. I wished I'd taken pictures. Dove body products provided in the rooms. Pet friendly. The lady at the front desk gave us some dog treats."

"We booked three nights, via Priceline, and we booked the room because it was listed as "pet friendly", so we could bring our dog. When we checked in, we walked right in front of the desk clerk, with our pet, and the front desk clerk said NOTHING when she saw our dog. A few hours after getting into our room (about to fall asleep), the front desk clerk called our room and made false claims of our dog barking loudly and making excessive noise, WHICH NEVER HAPPENED. They then made a claim that we tried to sneak our dog in without paying the $50 pet fee, and then fined us $250. I offered to come pay the $50 pet fee, but clerk said that It didn't matter and I would still be fined the $250. Note: Priceline informed us that we DID NOT have to inform anyone that we had our pet with us. The next morning I woke up to talk to the day manager about the fine, and found SEVERAL BED BUG bites on me. When I reported it to the day manager in the morning (as well as the general manager the following day), they denied the existence of bed bugs, even after showing them the bites and allowing them to photograph them (Personal photographs of bites included). The staff was rude, dismissive, and absolutely lied to extort money out of me. And the fact that we woke up with bed bug bites was revolting We stayed in room 308, and we made sure to report the bed bugs to the Douglas county Health Department."

"Was in town for a funeral. We came back from visiting family all day and our keys didn't work. My stay was supposed to be until the next day. I went to the front counter and no one was there. There was another couple there waiting to check in and some other guests waiting to ask a question. The man waiting to check in called the desk no one came up to answer the phone. I yelled to the back several times and no one came. I went around to the employee entrance that was not locked and started knocking on doors. I knocked and after 3 or 4 times a kid with ear pods in came out and yelled at me for being in the employee area. He said you can call and yell that he was listening for the phone and noise. He obviously was not. Yelled at me again in front of the other guests before helping me with my key. Bad service. Don't hire teenagers that can't be responsible and wear ear pods who can't hear anything going on when he was in the back talking on the phone. Also two days in a row our beds were not made and no fresh towels were brought."

"This hotel is in a great place and half of the staff was really really great and helpful, however when we got there one of our rooms wasn't ready and we were sent to wait in the other room. I was OK with this, but housekeeping walked into the room we were waiting for and was there only a couple minutes and left. When we went it there were crumbs and makeup on the beds and pillows, so she just remade the dirty beds so she could hurry. The guy at the front was super helpful and got us another room. In my room the towels felt damp and had mascara on one and foundation on another side we took down all towels and waited to ask front desk for more bath towels and we went and just bought us our own towels and washed them. When going to ask for quarters for the washer the lady at the desk had a nose ring that she had her finger up her nose the whole time playing with, then she ended me my quarters, very nasty. One guy messed up majorly on my bill when he had to get us an extra night. The lady that helped with fixing it was really sweet and helpful. So I do not think I would ever stay again, but they get two stars for the two helpful staff."