Cobblestone Inn & Suites - Holstein

"I've been staying here for years this is always been a really nice place very friendly people clean rooms I'm just surprised the rates went up a little high for out in the middle of nowhere"

"The Cobblestone representative on the phone booked me in the wrong hotel (the wrong city) ... it was 1.5 hours from where we would be attending a funeral (the hotel should have been in the same city as the memorial services). After driving the 1.5 hours, the hotel night manager told us that they would refund the other two days (out of three), as we would be going to the Cobblestone close to the family & memorial services. Then we confirmed again in the morning with the manager on duty that the refund would be forthcoming. When we disputed with the credit card company (because there was a full 3 day charge on our card), Cobblestone refused to allow the refund. Do NOT stay at the Holstein Cobblestone! Furthermore, be aware that there are NO elevators in the hotel, so be prepared to carry your luggage up some staircases. FOLLOWUP TO COBBLESTONE INN'S REPLY: While I appreciate your sentiments, I did not call a third party when I booked. I called Cobblestone Inn and whoever answered represented themselves as such. I do NOT use third party companies and you should consider not working with these dis-reputable companies ... it does hurt your reputation. This being said, it was YOUR staff/managers at the hotel that confirmed for me TWICE that I would be refunded. As such, it is the failure of your company to honor your word. It is not my concern that you did or did not get paid from a third party company that you chose to engage with to do business. Because I am the dissatisfied customer and the one that got financially screwed out of this deal, I will stand by my 1-star review. I don't like excuses and I don't like to conduct business with companies that don't stand by their word ... and your two representatives did not honor their word to me."

"On a parts run 1:30 am was getting tired. Seen the hotel just off the road. Pulled in there was actually a very friendly lady on duty at the front desk ready ready, able, and willing to get me checked in fast. Room very clean. A/C was all ready on in the room, that was nice. Didn't have to wait for the room to get comfortable."

"Staff are hands down the hardest working I’ve seen in a hotel and they do everything with a smile. Also the freshest breakfast so far on our cross country trip. Rooms are nice, clean and comfy. Great job!!"

"This hotel was great for our family. Ideal location in Holstein. Staff was very friendly, and we really appreciated the breakfast. The beds are super comfortable and sheets are very soft. My only issue with the hotel is that there is no elevator to get to the second floor, so if you have a lot of luggage, you should request first floor. Great stay and would definitely book again next time we’re in Iowa"