UnityPoint Clinic Family Medicine - Mount Vernon 200 Virgil Avenue, Mount Vernon, IA 52314

"Honestly really disappointed with the quality of service followed by the cost. I went in for four various skin issues. The provider sped through the first two as quickly as possible. Neither were fixed by the end of my appointment, so my husband easily took care of them both about a week later for me. It's upsetting that he was able to fix something the provider could not, without any of the medical expertise and equipment. The third issue, the provider looked at, told me it looked cancerous(?!) but stated she didn't have time, so I needed to make a second appointment. The fourth issues, she prescribed a drug without listening to any symptoms or asking any questions and it didn't do anything, yet it was another cost i had to cover. The provider was in the office with me for about 10-15 minutes and I ended up getting charged $750. That is absolutely insane. Not a single issue was fixed and yet I got a bill for seven hundred and fifty dollars. That is shameful. I called to complain and was told there was a couple steps that they would take to try and reduce my bill and I never heard back from them again until receiving the same bill months later."

"Staff is hard to work with and unfriendly. My medication was sent to an incorrect pharmacy and it took multiple calls with them to get it resolved."

"Good Physicians and good staff, called 8:38am for appt and nothing available for today. The receptionist told me to contact Urgent Care."

"Dr's Steve and Ben, and assistant Judy, are fantastic. They've helped me a few times and are always appreciated. Thank you!!"

"Didnt call for a reminder of appointment, also failed to mention you need to show up 15 minutes early to get checked in."