Telecare Recovery Center At Sarpy

"My sister was there, and let me tell you they are the worst, red flag you cant come visit unless you call to schedule and they still didnt let us see her. Not a good place"

"My sister was a client there. Facility seem to treat her fair but when it come to the financial business that's a different story. The facility owes my sister a credit and as your guardian I haven't received it. It's been over 4 months."

"I have found this facility to be exceptionally caring to residents receiving services. There is a focus on the strengths of the individual and helping the individual reclaim hope for their future. The staff appears to work to ensure that clients served are provided opportunities to grow in their personal independence and learn how to effectively live with severe and persistent mental illnesses. I would recommend this facility to loved ones that needed mental health services at a secure residential facility."

"I am a client of Telecare and I must say its is A filthy enviroment,staff is not in any way compassionately caring for myself and my needs.Although Nursing staff has given me my medication's as needed they have given minimal care for my physical ailments.I as well as my Husband Have contacted Dhhs,Nebraska Advocacy ,It has traumatized me e en further. I feel deep empathy for those with more substantial needs.There was no Therapy,Group therapy is not of very little sustenance. Feelings of regret and and Empathy for my peers. Something should be done.Black mold,mildew,human feces,in bedded in carpets,unhealthy food.etc..."

"Have to give this place one star because it is required, otherwise there would be NO stars. I have never seen staff so UNENTHUSED - LAZY - AND UNCARING ABOUT THE CLIENTS(PATIENTS) in my 24 years of dealing with MANY Mental Health facilities in Nebraska a and Colorado. Sarah, the "Clinical Director", showed NO empathy for clients, had no intention of asking the clients to follow the rules, because as she said, "they have good days and bad" so there are NO expectations of the clients. They get coloring books and nasty RAP music to listen to, which is negative (something the clients do NOT need is negative, nasty language music) She has taken 2 months now to determine if a cat can be transported into the clients bedroom for an hour long visit; in case someone is allergic. However, the staff can bring their dogs into the facility without checking with the patients to see if they are allergic. She and the other staff I have spoken with are biased against some clients and do NOT treat them equally. Not sure who runs this place, be it privately run or governmentally run, but I will find out and voice my complaints against the alleged "help" clients are supposed to be getting there. WITH MY TAX DOLLARS!..... It's PATHETIC"