The Tile Shop 10151 Hickman Road, Urbandale, IA 50322

"No one asked if I needed assistance or had any questions the whole time I was in the store. They have beautiful products but that's it. No customer service at all."

"This store has been in Urbandale many years. They have a big selection of tile and tile supplies. I found James to be very helpful and knowledgeable of the products they offered. There are plenty of samples and displays with ideas for your project. They also gave me a list of installers to help me find a contractor for my project. A plus was the tile i picked was in stock and available immediately."

"Store hours on google say open until 7pm. Drove 30 miles to the store to pickup tile and they are closed. Super cool, now I’ll not purchase anything here for the new home. Update: I stopped in this morning because I couldn’t find the tile we wanted anywhere else. The store manager took care of me quickly. He was extremely accommodating to us and we got our needs handled. We are very happy to have bumped into him."

"Very helpful staff. Greeted us at the door. Referred other local businesses for products that they did not carry."

"So far, they have been great! Mike took all the time we needed with us to answer our questions & show us samples then left us on our own to make any decisions. Pricing was excellent, better than the 2 big box stores we visited and most of our tile was in stock. The little amount we ordered only took 1 day to arrive. I hope they are as great if we have excess to return. Right now: A+ !"