Inspiration Design Center Sioux Falls Sales Office 27208 Huck Finn Close, Harrisburg, SD 57032

"This is the absolute worst customer service experience I’ve ever had. We originally ordered through Lowe’s and this company was set to do our countertops. They took about a week to contact us just to set up an appointment to come measure everything. We were told they should call us within 2-3 days of original purchase. The company stated they would give a 30 minute heads up prior to arriving to do measurements. My husband wanted to come home to make sure any questions he may have would be answered. They just randomly showed up at my house with no warning. Not only was my husband unable to come home at that time, but I was wrangling a 2 year old and a 2 mo the old. If you know, you know. It’s a bit difficult to handle two children having a hard time, whilst also trying to ask questions for my husband and trying to understand the answer. No idea the name of the guy who came to measure, but he wasn’t very clean in his responses. He also didn’t leave a card with name or contact number. My husband ended up calling the number he originally was contacted from to get more info about the visit to our house. He’s gotten the run around for over a week. Being told they’d call back, and never getting a call ball. He’s left voicemail after voicemail. Tonight, he decided to go back into Lowe’s and figure out what’s going on. Turns out, this company, hasn’t even sent the measurements in to Lowe’s so the granite could get cut. Well, THANK GOD!! Because we are going to he cancelling our project with these folks. The guy said it would take about 2-3 days to head back from the date of measurement to give us the date of install. So it’s absolutely ridiculous we’ve gotten to this point. Even better, Lowe’s has said they’ve gotten many complaints about this company already. So it beats me why Lowe’s would continue to subcontract with this company in the first place, because it doesn’t make their business look all that great either. If you want countertops done, I would MARK AND AVOID IDC at ALL COSTS!! Apparently IDC actually stands for “I don’t care” Countertops. Because the evidence says they DO NOT CARE! Unfortunately I’m unable to give negative star reviews, so a 1 star will have to suffice."

"As a customer, I would not recommend Inspiration Designs. The site out of MN has dropped the ball numerous times. We origionally ordered through Lowe's. Paid for our product. Communication started good, then problems started popping up. I was called a few weeks in and told delivery was scheduled they would see me the following week. The next day I was called and they wanted to reschedule because they were running behind. The day before delivery I was called and informed that my large slab had been broken in transport and I would be called in about a week to reschedule install. I asked at that poit if there would be a discount applied or something done as I have already been waiting 7 weeks without avail. I was told they dont offer such discounts. They were only calling me out of courtesy. There was nothing they would do, just wanted me to know that my slab broke and it would take longer. They told me to contact Lowe's to see if they would work something out with me. I called back 4 times to find out the status without answer. I have been calling since. No reschedule, noone has any answer as to when the material might be in. Now Jackie is dodging my calls. I called today ,over, 2weeks later to try to get an answer and I only get voice mail. I looked up the company online, explained my situation asked for a manager, was told I was being transfered over to Amber. The line rang 8 times and I was disconnected. I have had NO countertops in my house for well over a month. You have to remove old counter tops for measurements and accuracy. It was supposed to take 2 weeks from that point. No sink I cant cook, I cant function and noone seems to have any answers. I have contacted Lowe's and they have been getting the run around from the company also. They will not give a date, refund, nothing! Do not trust Inspiration Design Center."