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Vets First Choice
5013 South 110th Street, Omaha, Nebraska, United States
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About the Vets First Choice
Vets First Choice is a health, pharmacy, and store institution located at 5013 South 110th Street in Omaha, Nebraska, United States. They offer practice management software such as Pulse, Avimark, and Impromed to optimize veterinary businesses. The institution also provides prescription management services, offering clients a full-service online pharmacy with personalized care options. Integrated solutions for client communications, payment processing, and care plans are available to increase efficiency. Vets First Choice also offers hardware and data solutions, including specialized computer equipment and secure data storage. The institution focuses on third-party integrations and marketplace exploration for veterinary software applications. Customers can access support, shop at their veterinarian's online pharmacy, and find information about affiliated companies like Atlas Pharmaceuticals. Testimonials from satisfied customers highlight the user-friendly platform and time-saving benefits of using Vets First Choice services.
Photos of Vets First Choice
5013 S 110th St, Omaha, NE 68137, United States
Reviews of Vets First Choice
"Non existent customer service. Ordered once and was put on auto subscription. Imagine my surprise. Cancelled immediately upon realization. Couldn’t get a hold of anyone to correct the situation."
"I never expected to write a review for a website selling my dog's medication, yet here I am. Who's running this operation? Basic business ethics seem foreign to them. Every order, even pre-set autoships, seems to turn into a bait-and-switch scheme, never aligning with the advertised price. Moreover, the lack of response to emails and the extended wait times on calls are frustrating. Their 'chat' feature is essentially a bot, contributing to the inefficiency."
"Vet approved a prescription that should have not gone through. We caught it early and the doctor called the company to cancel. The items HAD NOT shipped and the “customer service” representative was rude and refused to call the pharmacy to pull the package. I refused the package at the mailbox and it was shipped back to Covetrus. Bad, bad, bad. Would not recommend this company for any amount of money. UPDATE: “Jenae” informed that if I cancel the dispute with my credit card company, Covetrus would refund me in full. I called USAA and they informed that if I cancel the dispute, I cannot reopen it (I figured as much just wanted confirmation). Covetrus couldn’t possibly have know that, right?"
"Vet ordered an antibiotic for a sick horse on June 5th, 2017. Then a few days later I get an email that says pending. ??? ok so call Vet he calls me back to tell me it was back ordered. Vets First Choice had not even called the vet nor me to let us know the medication was on Backorder. So vet orders same thing only in 2 smaller tubs - It's not back ordered so it is supposed to go out the next day. This was the 8th of June. Now this is a SICK Horse waiting for the medication. Nothing on the 12th of June so I call again!! The rep says the tracking number we have is not coming up and that she will get ahold of the warehouse then call me. This is at 8am. AT 2PM I haven't heard anything so I call AGAIN. Rep says the tracking number is correct but that they can't see where my orders is. Somewhere between Omaha NE and Kansas City . OK Again I still have a SICK horse. Now Omaha is 3 hours from where I am. So my medication needed on the 5 is lost somewhere on the 12??? AND I STILL HAVE A SICK HORSE. Seems they could care less. AND they need to change policies , at least on Antibiotics to ship same day over night knowing that this medication is NEEDED by a sick animal on the other side.!!! Ended up picking up pills instead of powder (ordered) from another vet in the area to get by since we have NO idea where or when the package will come. Rep says "It's shipped" OMG"
"If is was possible to give no stars I would. Absolutely awful. I first found them slow to ship, but as long as I ordered the product in enough time, I would be fine. My dog is on a special diet and can only eat a certain type of food. So given this company sells this type of food, you would think they would be aware that if they had a shipping delay, that they should notify the customer so they can make other arrangements. I can tell you they dont. I order my product and since I didnt get a shipping notification within 5 days of ordering, I called them. I was told there was a delay and it would be shipped that day. 5 days later, I get a notification that my product was prepared to be shipped. So clearly it wasnt shipped when they said it would and it will be another 4 days until I get the product. Unacceptable. I didnt think to check the reviews on this company before signing up since it was connected to my vet. Lesson learned. Looking at the reviews, I can tell I am not the only one."
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