Hy-Vee Grocery Store

"I enjoy walking around and people watching. Has almost everything you could need. Would be 5 star but are trying to push their " perks " way too much."

"I had the worst experience with Jennifer who is the manager in bakery. I had placed an order for a custom cake on 2/2/24 for pick up on 2/6/24 @ 10 am. I spoke directly with someone on the phone who gave me an email to forward a picture of the example I wanted on the cake. I did not receive any type of email or phone call indicating there was an issue with what was ordered or that there was a time delay. When I showed up to pick up the cake, Jennifer appeared very angry and flustered, she was throwing around papers and telling me she has 3 trucks to unload. Asked if I had any other shopping to do. I grabbed the remainder of my items and returned to bakery to a even more flustered Jennifer who was apparently now just getting to the cake. She became upset and stated "I don't even know what's supposed to be on this cake" "I don't know who you talked to, but I have been on vacation" and then advised me to get a premade cake and she would write "happy birthday" on it. This cake was for my husband's 40th birthday. Not having the cake is only a small part of this issue, it's the way I was treated, spoken to and how she took NO accountability for the scenario. She made me feel awful. It was appalling. I have purchased many custom cakes from the Mt Vernon road Hy-vee with no issues and will never go back or recommend them."

"Advertised items fuel savers not ringing in right. High prices. Resigned up for new fuel saver over 2 months ago, still no new card, half fuel savers rang in, big ones did not, HyVee blamed me for not signing up for new card. When I told them I had and how some items had worked, never heard anymore from them. Check your receipts for correct fuel saver amounts."

"My preferred Hy-Vee for sure! Always pretty clean and employees are really genuine and great to deal with! Never had a bad experience involving Hy-Vee employees AT ALL and most are memorable. I actually look forward to going wondering if so and so is working. Funny positive interactions vs other store where you never see an employee twice"