U.S. Bank Branch

"Couldn’t even get a money order from this location. I have accounts and the money but the poor lonely teller at this giant location doesn’t even have a working printer and apparently a barely working computer. Do better US Bank. I am a customer of your company I should be able to get a basic service from a large downtown location in a timely manner. I left without the money order I needed and will have to go elsewhere."

"I am trying to pay a -$100 balance which had double finance charges $35 for OD and $35 for 5 days delinquent. This is an account that I am not using and am closing. An auto debit (my mistake) occurred which caused OD. I called, NO possible way to pay over the phone (I’m w/o a vehicle). This is absolutely ridiculous…they charge huge late fees and won’t let you pay. I need to find a ride to the bank and pay/close the account. This is NOT acceptable customer service"

"I have been with U.S Bank for more than six years and have always loved them. But I will be closing every card and account I have with them. Not open on Saturday! Drive through permanently closed. Drive through atm BROKEN and remains unfixed. I can't access MY MONEY!"

"I went to this bank to get a check straightened out because my check had been put back into my account. When I explained it to the bank teller she told me that I had asked for the wrong check to be canceled. She gave me so much attitude and made me feel like I was so stupid. I’m a college student. I’m learning about all of these things. I wish the bank teller was more understanding about my situation."

"Be careful with these guys! My son opened an account to pay tuition and some spending cash. They hold on to deposit checks a full 5 business days, even if the check was issued by a large well known financial institution. I got involved with the branch manager and regional manager because my son needed to pay tuition . They told me that the check was being held up by the bank of which the check was drawn upon. I checked this out with the controller of the company who wrote the check. It was a total lie. I always thought bankers were pretty straight forward people to deal with. Not this time!"