U.S. Bank Branch

"I've visited this US Bank branch Coralville location on many occasions. I appreciate the fast, friendly, helpful service."

"Eleonora was 100% the perfect person to help us out. She was thorough and patient despite us coming in without an appointment, 45 minutes before the bank closed. Work with her, she’s great!"

"Opened a new account with Nora today and she was beyond amazing! Very helpful, answered all our questions and was very friendly. Twenty thumbs up!"

"I've given one star because there is no option for zero stars--which is all USBank deserves. Here's my most recent experience. We had a safe deposit box at the Towncrest Branch in Iowa City for many years. In October 2020 we got a vague letter about no longer providing that service. The letter gave a deadline of less than two months to retrieve the box contents. We later learned they were closing the branch entirely, and if we didn't retrieve the contents, it would be turned over to the State of Iowa as lost property. We were out of state at the time, couldn't get back by their deadline, and we couldn't even get anyone at the bank to return our calls. The number the bank provided in their letter reached a call center, apparently in Asia, where, of course, nobody knew anything about the situation. Mail we sent to the bank was returned as undeliverable. Fortunately, we could impose on local relatives to retrieve our box contents after we had an attorney prepare an appropriate document. The bank was uncooperative at every step."

"I loved the coralville location until today. Previously I had no issues with them everyone is normally extremely nice and friendly until today the male manager was not willing to help me out with a situation. He told me he couldn't fix my problem unless I came in and applied for something and continued to argue with me for 15 min. When I called the north liberty location they helped me right away I was on the phone and off in 3 minutes. I will no longer do business with this location."