Brightwell's Boathouse Inc

"Always friendly staff. Had the service maintenance parts I needed. At l feel a fair price for mercury marine parts."

"Not a lot of personality but did a great job"

"I had a good experience getting parts from them, but when I recently ran into outboard power issues that I could not diagnose myself my experience was different. They first diagnosed my low oil indicator with a correct failing part. I fixed that myself and when I went to get back on water I had no top end power. Took it back to them and they did not charge me with another diagnostic fee since I was back soon after the initial diagnosis which I really did appreciate (why I am giving them two stars). However, they stated at the conclusion of the second series of diagnostics that the technician had done every test he could think of and can not find out why I wouldn't have any power. He said to try replacing the PCM which is a $2500 part and is not returnable. I asked him for a part # so I could look for used part. The employee on the phone gave me a part # that turned out to be incorrect. I am just glad I did not buy a new one. I have a used part now that won't fit my motor and I cannot return it. I called to verify if they would be willing to try more diagnostic work on it and that I would be willing to pay for more hours if needed and he said they would not be willing to do it, that it was just an old motor and they are done working with it. I took it to another shop for a second opinion. They diagnosed it properly and it was a part completely unrelated to the PCM. I really wish I was more patient or I would have gotten the part number in writing on my ticket from the clerk but hindsight is 20/20."

"I called about my outboard overheating and the alarm going off after sitting all winter. That was a Tuesday afternoon. They said bring it up. It would be three or four days to get to it. They texted me Thursday afternoon and it was ready. New impeller and thermostat kit. It pumps water really good now. Less money then what I was expecting. They've replaced throttle cable and shifter cable in the past and always treated me fair."

"I had a question about a adjustment screw on my throttle control. I called the service department and talked with Ben, sent him some photos, and got an immediate response that answered my question. I've always had good experiences at Brightwell's and this time was no exception. Thank you Ben."