Best Buy 4650 1st Avenue Northeast, Cedar Rapids, IA 52402

"I bought a 55inch OLED LG C2 TV for $466 open boxed "fair" condition, it said it will likely show signs of use. When I open it and inspected it, the panel was deeply scratched and damaged the layers inside the panel, it did not clean up. The noted comments on the box said the TV has some residue on the screen, this is not residue they sold me a damaged product. The support rep was helpful and accepted the return thankfully. TLDR, sold me a deeply damaged TV not a fair condition tv but returning it was hassle free at least, I will no longer buy anything here."

"My husband bought an LG home theater system and because I'm a rewards member, we got $50 off unexpectedly. The staff is always knowledgeable and nice to work with. They also helped me with my son's Amazon Fire tablet when the screen cracked. We love going to Best Buy for all our electronics!"

"Sadly not a great experience. I needed to find a cable for my computer and although the entrance person was very friendly, when we went looking for the cable I had questions. As a note, the store was not busy, it was the middle of a weekday. There were 2 employees in the aisle (they were obviously doing an inventory or check of some sort) however another customer went to approach them and they ignored her. I also went to approach them and was ignored. My expectation would have been to at least acknowledge customers talking to you and help find a person if you are tied up or not knowledgeable in the area. This didn't happen. The customer service levels need to be brought up to a minimum level by at least acknowledging customers....."

"This is a two part review. First off I have to say that I’ve been coming here and supporting this location since my teenage years. I’ve always had a good experience coming to this location. The majority of the time I’m offered assistance at least once or twice while browsing through the store. With that said the staff are always helpful and prompt. Secondly, the wife and I purchased some Christmas present for the kids. After finding out we didn’t need a charging station for a meta quest 2 we decided to return the $75 item. Only to find out we were outside the return date by 1 week. What rubs me the wrong way is the fact that you won’t let me return an item that wasn’t even used. Then proceeded to tell me that I could have returned it if I was a “member” and paid for some membership fee. It’s been three weeks since Christmas so we’ve only really had a three week window to return the item. That should’ve been taken into consideration. You can call it petty but I won’t be supporting this store in the future and I won’t shy away from sharing my feelings on my experience."

"I went to Best Buy this Wednesday afternoon because the Best Buy app showed me they were one laptop I wanted to see on display. I went to ask the lady in the laptop area why the laptop was not on display. She responded impatiently and rudely with her angry face to say unfortunately, I do not know, if they were not there, they were not there! I wanted to keep asking her more questions about the laptop, but she just looked angry, walked away, went and talked with other staff, and ignored me. She just left me to stand there. I got terrible service twice in Coralville and CR Best Buy in a week, so I think I am not the first one to get bad service, but I hope I am the last customer to get lousy service. I love BEST BUY, but I hope to get treated well in the store."