Ferguson Bath, Kitchen & Lighting Gallery

"Nice staff. They took my load a day early and they were fast. Parking lots a little tight just take your time and GOAL. I wouldn't mind a return there. Rest area 10mins away"

"We got our appliances for our new house through them at suggestion of our builder. The positives were their prices were the lowest compared to others, and they would hold them for us. The negatives, very difficult to get in contact with, phone calls, emails, etc would sometimes go weeks unanswered. I had to go to the manager several times over that. When it came to installation I was very disappointed. They came to install the dryer, did the propane conversion on our hardwood floors scratching them in the process, they wore their muddy shoes thoughtout the house, and on top of that broke the ignitor on our dryer during the conversion and claimed it arrived that way. On the broken ignitor they arranged service with samsung, no idea when they would get to it, so I bought an ignitor out of pocket myself and fixed it the next day. No other alternatives were proposed by them other than wait months for samsung. On the washer hook up they shoved the drain pipe so far down into the trap it was throwing draining codes until I figured that out. Lastly on the dryer hook up the vent pipe fell off when they pushed it back so the first load we did led to moisture everywhere. I fixed that as well. Overall good prices, but poor customer service and unprofessional installation leading to damage to my house is unacceptable. You probably won't get any worse service with the big box stores."

"This store has horrible customer service. They keep records for only one year which makes obtaining information difficult. Moreover, they fail to facilitate working with another company about repairs. They can tell me they sold me a product, but then they can't bother to keep the details to help facilitate repairs. I buy many products like this. never again in this store"

"Useful as a show-room, but not much else. Sales assistants are by appointment only. Labelling on products is obfuscated which is annoying. There is a receptionist at the entry, but they neither greated us or said anything when leaving. Location was useful to us to take measurements as we knew what we were looking for. Would have bought a new $1k faucet there if they offered any help, but since they didn't, we went home and ordered online."

"I want to say that Andrea and Tanya are the best!! I can't say enough good about their customer service skills. I would recommend Ferguson's to anyone wanting a quality product with customer service - unlike the big box stores."