Sally Beauty

"Taylor did such an amazing job today! Was very helpful picking out my colors ran me through how to fix the issues I was having in my hair coloring process and even went on to continue showing me a good shampoo and conditioner to help with the damage that is occurring in my hair. I loved her customer service aspect and really hope to see her next time I go in. Thank you for all your help Taylor can’t wait to see how the black and purple dyes will go together!"

"I’ve just recently started going to the Sally’s in Council Bluffs. And the two times I’ve walked in and I have pleasant experiences this time. On May 7 around 10 AM maybe 1015 I walked into the store looking for a door hair color. Which I did not know Sally’s didn’t carry the lady who open the store was in there and asked me what I was looking for I told her adore hair color. She was like I don’t think we carry that I replied no I don’t see it and start looking at other brand. She then turns and acts with a very nice yeah to what what is that what is that what is that. I said it’s hair dye. Went back to looking at the selection of hair dye that is in front of me. This lady that had brownish blonde hair glasses older then starts rambling off the brand of hair color that they had with a very nasty attitude. I then decided to not purchase anything from Sally’s and leave.I’ve never had this problem with her before but they were always other people in the store with her. I am an African-American woman who chose not to drive over to Omaha when she lives in Council Bluffs. This makes me never want to shop at Sally’s again. Because she was extremely disrespectful."

"I was in the store to buy hair spray, was greeted at the door by the same woman that eventually rang up my purchase. There were 2 people that were together in front of me, but they were still obviously shopping but she had started to ring them up. They told her to go ahead & do mine 1st as they weren't quite ready but since she had already started them she said no. She was very rude to all of us. The 2 others had to take stuff off their order as they didnt have enough funds on a card to pay for all of it. They apologized to me for having to wait while she finished their transaction. The clerk was completely rude to me also once I got to pay for my 2 items. No apology, no thank you, just shoved my bag under the plexiglass! Not a pleasant experience at all."

"Today I picked up at least 9 items to do my own acrylics , which turned out great . The lady that helped me seemed swamped with orders for curbside pickup but was still very kind to me and I appreciate the help. I wish I got her name I think it starts with an M . Anyways, amazing customer service :)"