Pancheros Mexican Grill - Waukee

"I came to Google to get their phone number to give them a call about the quality of food I just received, but judging from the reviews they do not care. My chicken was so dry and completely inedible. The guac was visibly brown in the container they were scooping from. I don’t know how you continually have the same bad feedback and don’t do anything to fix it. There’s too many other good places to eat in that area to waste $15 on garbage."

"I ordered a burrito bowl with extra chicken which they charged me $2.25 additional and I definitely did not get extra chicken. The chicken was cold, hard, tasted horrible and dry like it was sitting out all day. I ate it anyway because I didn’t have anything else but now I’m worried about getting food poisoning! I definitely recommend avoiding this place at all costs! I would give zero stars if I could!"

"It's unbelievable this location is still open. Gave it another shot after a long hiatus and it's just... bad. The rice was old and hard, the steak was off, and the sauteed veggies were raw. Skip this and go to the Jordan Creek location."

"Out of rice. The beans and chicken were extremely dry (like it was sitting out for a while). We opted no beans since it was dried and disgusting. Quality of service was terrible, the person making our burritos yelled at one of the workers for not making rice. The worker had no idea that rice was out and they yelled back at each other. Terrible service, we love Poncheros but after two disappointing visits with a broken soda machine for months, we will no longer be going to this location. Advice for owner, you ought to stop in and see the disaster in your kitchen and store. Your management needs serious attention."

"I don’t eat Pancheros very often, but I decided to try it again, highly disappointed! And after reading most of these reviews, I don’t think that anything has changed in the last two weeks of the last disappointing review so working on it is not working out for you guys unfortunately. I ordered a steak quesadilla, three small tortillas and chips and queso, and spent $14 and some change. And I threw everything away, except for one tortilla that I ate. I don’t do many reviews, but maybe this one will help Pancheros get it, right. My steak quesadilla literally had a few meat in there and it was like the middle and not spread. It was just clumped in the middle of the tortilla. They did a pour cut, so I had to pull it apart as you can see there was either hardly any meat and the meat that was there was not meat. It was pretty rubbery fatty or very dry. I don’t even know what it was supposed to taste like there was so much seasoning on there that I couldn’t taste anything but salt and whatever seasoning you put on there. As you can see, I ordered individual tortillas. They were supposed to be small I mean I guess I shouldn’t be mad that they were ginormous. However, they were very rubbery so I only ate one and the queso dip and chips. The chips were good. They were not stale, but the cheese was so thick and clumpy. I could barely push a trip through it, and when I was able to push all the way through it, and it was thick, the texture was like a rubbery type of food. I don’t even know how to explain it, but it was not good. The one thing I liked about it was your customer service was nice. Just very depressing to spend money when I should’ve just saved it because it was not worth $14."