First Interstate Bank 316 South Duff Avenue, Ames, IA 50010

"Really good experience at this bank and Christie helped us today. I highly recommend this bank."

"Don't get locked out of your online account during the weekend. They don't offer any support, even through the 800 number."

"Ever since Great Western got bought out by these guys I have had my card frozen twice in the span of six months, most recently during the holiday season when the branch in Ames conveniently closed for what seemed like a week straight, right through when rent and utilities were due and on top of poorly-timed car repairs. This never happened under Great Western. Trying to reach the bank is the equivalent of screaming into the void and hoping for a response some days, with almost every phone number provided on the cards resulting in an automated message that basically says they can't help you."

"Once this bank was acquired it went from perfect, to an absolute dumpster fire. Let's say you work a regular 9-5 day job. Good luck doing anything you need at this bank, they are open those exact hours. I basically have to call out of work or use my whole lunch to deposit a check. Closed Saturdays as well? This is like a huge middle finger to the working class who work those hours or longer. Also the delays on things are ridiculous. I could deposit a check from work an have access to the money the same day. Now I have to wait. Seriously considering shopping around for a better ace to house my money and funds. Also don't call me asking to somehow fix my review. Take the criticism and eat one"

"I have another review on here but for some reason I can't edit it. HATE the change from Great Western to First Interstate. If you need any customer service over the phone, forget about it. Took over a week, multiple hours on hold, and talking to 4 different people at the customer service center to even let me know what the problem was. Good luck using online banking, 75% of the time I try and log in there's always some reason that my account information can't be displayed. And finally, being open 9AM-5PM Monday-Friday and closed all weekend ensures that I have to actually request time off from my job to make deposits, since 30 minutes of my lunch break is not long enough to get there, wait for them to count my money, and drive back. I used to love this location because the staff was so friendly and it was open on Saturdays until noon and before the change I never had ANY problems. :("