Midwest Heritage 8701 Douglas Avenue, Urbandale, IA 50322

"My accounts are supposed to be joined their in case I go negative it’ll pull from my savings but they didn’t do that and now I’m stuck with 6 overdraft fees and some being when there was money in the account. I spoke with Jerica to get it fixed and she told me they can only reverse two as a courtesy even though they’re the ones that didn’t set it up correctly. I asked her why I’m getting charged for something they did incorrectly and she said “I can’t answer that at this time” so I asked for it to be escalated and a manager to call me and she replies “they won’t do anything you won’t get your money back” . I’ve been with this bank for over 15 years and their customer service is absolutely disgusting."

"Midwest Heritage is a wonderful financial institution and has always given me great service!"

"Overdraft fee after overdraft fee. Going under zero by even a cent will net you a 32$ fee with very little room to fix, and no option to just halt payments that would send you under. You either pay 32$ for “overdraft protection” which lets the charge come through and sends you deeper in the red, or you have it turned off, and instead of the charge staying, it bounces and you still get slapped with a 32$ charge anyway. A friend of mine called it “poor person tax” and honestly it fits. Go find a credit union instead."

"Getting online banking set up is a chore, for sure, but MH has the most convenient hours and most polite staff of any company I regularly do business with. Absolutely would recommend them for day-to-day banking."

"Bank employees are using their work email and phone numbers to call and complain to other business about personal issue. Very unprofessional especially when the parent company does a fair amount of business with said business."