Community Choice Credit Union

"This may be the worst bank I have ever been to. You can't get ahold of anyone on the phone unless you are willing to be on hold for an hour.They push the unbanking machines on people.They didn't even submit my unauthorized web payment. If there was a way to give it zero stars, I would. Can't wait to close my account"

"Not a fan of the constant push to use the teller box (or whatever its called). Was the only person in there, 1 teller working and still had to use the box. I’ve been on the fence about switching my remaining accounts for a while, yesterday sealed the deal. Folks there are better credit unions out there that offer better loans, higher CD rates and still have a row of tellers to help you."

"Save yourself the hassle! The first loan I got from them pre-covid was great. The process of working with them for a potential second was AWFUL. Went through two account execs - the first straight up lied to me. Once I found that out (only because I nagged and nagged and nagged), I asked for a second account exec who seemed great at first and then also just never responded to emails and wouldn't do what they said they were going to do. As soon as I can, I'll be transferring the loan I do have with them elsewhere."

"Worked with Sam Leahy on my more complex than usual, cash out refinance and he was amazing to work with. The speed and efficiency that he worked on everything was refreshing compared to some of the other banks I’ve worked with. Would highly recommend."

"I've gotten 2 car loans and a mortgage which the experience was great. Then I was working with Lizzie for a home equity loan and it was the most unpleasant experience. I would call up to 4 times a day after not getting replies to my emails for over a week."