Residence Inn by Marriott Des Moines West at Jordan Creek Town Center
160 South Jordan Creek Parkway, West Des Moines, Iowa 50266
About the Residence Inn by Marriott Des Moines West at Jordan Creek Town Center
The Residence Inn by Marriott Des Moines West at Jordan Creek Town Center is a comfortable and convenient lodging option located at 160 South Jordan Creek Parkway in West Des Moines, Iowa, United States. Situated in the heart of the vibrant Jordan Creek Town Center, guests can enjoy easy access to shopping, dining, and entertainment options. The hotel offers spacious suites with fully equipped kitchens, complimentary breakfast, a fitness center, and an indoor pool. Whether visiting for business or leisure, guests can relax and feel at home at this welcoming Marriott property.
Photos of Residence Inn by Marriott Des Moines West at Jordan Creek Town Center
160 S Jordan Creek Pkwy, West Des Moines, IA 50266, United States
Reviews of Residence Inn by Marriott Des Moines West at Jordan Creek Town Center
"Clean and inviting facility. Designed for the business crowd but would work well for leisure travel as well. The staff was incredibly friendly and helpful. Has a fitness center and a small convenience store on site. Was pleasantly surprised how quiet it was. Continental breakfast in the mornings. Would recommend."
"Their customer service is phenomenal!! Our daughter has a severe allergy and had an exposure from a fast food restaurant. My husband wasn’t there yet so we didn’t have our epi pen. ALLIE was a godsend and gave us a free box of Benadryl just in case she started to react. She was very attentive and was extremely helpful. In addition she upgraded us to a suite!! Great customer service!! Thanks Allie!!!!!"
"My stay was as normal as any stay at a hotel. After checking out, I was charged $210 for a smoking fee and I only vape. Whoever answered the phone there when I called said it was some kind of odor in the room that they believe is from smoke but it's impossible because there wasn't anything smoked in the room. Could have made more sense for them to say it smelled like someone had vaped in the room but they were describing it as a danky smell. Just find this to be crazy because I used to smoke cigarettes and I've never been charged with a smoking fee after checking out. Now that I don't smoke them anymore, I can leaving behind a smoking smell haha ok."
"Unfortunately we did not have a good experience and I’m only leaving a review because I would want to know what to expect. Upon arrival, the first thing we noticed was the flooring in the kitchen area was not finished properly and there were big gaps about one inch deep and a few inches wide where the wood did not come together. Seemed odd that they were ok with leaving it like that. Our room did not seem to be maintained well considering the price. The next morning, we woke up with back aches and headaches because the bed was so hard and pillows went flat with no support. On top of that, my 30yr old daughter was taking a shower when suddenly there was NO cold water and she was scalded. After she turned the water off, I called the front desk and the lady seemed concerned and said she would call right back. In the meantime, I grabbed a pan from the kitchen and tried to get cold water from there so she could mix it and rinse the conditioner out of her hair. Then the front desk called again to say the cold water was back on and I proceeded to tell her that we had not had a good experience since we got there. I spoke in a kind tone but she responded, sounding very irritated and said “whats the problem??!! I see you just got here, last night!!” I told her what the issues were and she said “ you cant expect the comfort of home!! This is a hotel!!” As if I didn’t know that, but I did expect the experience to match the price or I would have paid for a cheaper hotel! She then told me they had another room for us (not sure why that would make a difference after what she said about not expecting the comfort of home) I told her we were leaving for a spa day (much needed by then) so she asked if we could stop by the front desk so they could put a face with the name. I said “sure”. As we approached the front desk, the manager was there with her and the lady who had called was suddenly very friendly. They apologized for our experience and gave us two coupons for a “snack” such as chips, candy bar or drink from what they sold in the lobby. I didn’t get a “nice” hotel so I could have a candy bar. I got it so i could get some good rest, and spend time with family after traveling 8hrs to get there. They said they had another room for us but we would have to change rooms by noon and we told them we wouldn’t be back from the spa in time. Nothing further was ever done or said. I hope others have a better experience than we did. We will not be back."
"We are having the best time staying here. The staff always greet you and the team. We have a wonderful variety of breakfast items to choose from and the location is the best I've seen. From all the restaurants to outlets and even a movie theater, the kids are having a blast. We come here everytime the Jr Olympics is in Iowa and have never had an issue. Blocking off rooms was simple thanks to Brenda who is the director of sales. The hotel has a grill area, basketball court, tennis, indoor pool and jacuzzi. Great home away from home for sure."
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