Waukee Family YMCA

"Front desk staff is incredibly cruel for no reason. My sister and I got practically got harassed by a lady at the front desk for trying to bring a guest in. She got all up in our face and acted like we were stupid. Needless to say we will not be coming back to this YMCA and we do not recommend anyone to get a membership here. They have horribly rude staff with zero respect for paying customers!!!!! My advice for the staff is to sit tf down and quit taking their jobs so seriously."

"I have went to this gym since the start of my school years, it’s been around 4 years. I can say, I’ve had a good experience until recently. I have cancelled my member ship and moved to genesis on Hickman (100% recommend) The final straw for me other than the staring problem here, is a guy who either works here or is in a manager position (he has glasses, redhead, short hair, dresses like a librarian, and could be knocked over by a small gust of wind). Mr power trip picks so many issues with so many people, Incredibly unreasonable weak/scared individual. He abuses his power, thinks he is a tough guy, and has even TRESPASSED a young man for simply cussing in the parking lot while having a conversation with friends. I no longer come here because I have zero respect for b.s like that. Talk about taking your job too seriously"

"I signed my daughter up for some very expensive private lessons. We weren't informed that there were no private lessons on 2 of the days. After 5 phone calls and multiple emails, we were told that she had forgotten to put that information in the email. There was no attempt to reimburse or give additional time during another lesson. The whole experience was very unprofessional."

"They offer day care and they don't have staff, if you have children don't go, it only works for a few hours and there is no space for children"

"Facility, equipment, and pool are perfectly fine. However the internet connection is embarrassingly slow and incapable of handling all of their members. If you plan to use Spotify, stream workouts or Netflix on an iPad, etc. I would NOT recommend the Waukee Y as you will be frustrated and disappointed. On the best days when it’s less busy, it’s possible to connect slowly to basic apps, on most days the network won’t allow you to connect at all (see photo). The Y is also oversold and its often hard to get on a treadmill. If they fixed their internet speed and capacity, and added a few treadmills, my rating would be an easy 5 stars."