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Aqua-Tots Swim Schools Des Moines
7125 Mills Civic Parkway, West Des Moines, Iowa, United States
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About the Aqua-Tots Swim Schools Des Moines
Aqua-Tots Swim Schools Des Moines, located at 7125 Mills Civic Parkway in West Des Moines, Iowa, is a premier swim school for children of all abilities from 4 months to 12 years old. Our indoor pool is heated to 90° and offers a safe and comfortable environment for children to learn how to swim. With flexible class schedules, make-up lessons, and a fully stocked changing room, we strive to make swim lessons convenient for your family. Sit back and relax in our comfy red chairs in the viewing area while our dedicated team takes care of the rest.
Our team at Aqua-Tots Des Moines is like a family, with knowledgeable managers and friendly front desk staff ready to assist you. Morgan, our general manager, and Grace, our aquatics manager, are passionate about helping children develop their swimming skills and confidence in the water. Our certified instructors have undergone extensive training to ensure your child receives the best instruction using the proven Aqua-Tots curriculum.
Come visit us at Aqua-Tots Des Moines and see why families trust us to teach their children how to swim. Whether you have questions about our program or simply want to say hi, our team is here to serve you and provide an exceptional swimming experience for your child.
Photos of Aqua-Tots Swim Schools Des Moines
7125 Mills Civic Pkwy #105, West Des Moines, IA 50266, United States
Opening hours of Aqua-Tots Swim Schools Des Moines
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
14:00 - 19:00
Saturday:
09:00 - 13:00
Sunday:
Closed
Reviews of Aqua-Tots Swim Schools Des Moines
"The instructor - Kenny - has been amazing. She's great with my son and I've watched him make continued progress. We've had 3 months of lessons with her. And I would 100% keep coming back just to continue with her IF there hadn't been issues with customer service/front desk. I was told that there were Black Friday deals (Nov '23) and that we had to call in ON Black Friday to get them. So while out of state visit family, I stopped everything to call in and then again had to drop everything to take a return call because there was an issue with aquatots phones not working and they wanted to call me back... They told me what the rates were for these "great" "Black Friday only" deals. So I signed up for a 3 month package. Then we started lessons and I asked the front desk about costs to continue them when the 3 months were up because I loved how great things were with Kenny. And they quoted me the exact same price I had already been paying. One of the staff said I should have received a free session or two in the package, but I didn't. And they didn't offer to correct that or do that. So again - full price paid for what they told me was a special one day only deal. Then I received an email 2 months into our 3 month package saying my last session was happening the following week. I still had 5 more sessions that I paid for. I replied to that email upset that they were trying to cancel our sessions early AND I brought up the pricing. The response did not apologize or take any responsibility, and they said that I must have been quoted the old pricing. That still doesn't make sense. That STILL means that what I was sold in November was the exact same price as normal sessions and it wasn't a sale or deal, even if they were raising their prices now (Feb '24) - so I was lied to in November. Again, no apology for the email trying to cancel our 3 month package a month early. No apology or attempt to rectify that I was charged regular price on something I was told was a sale... And so, it was because of THAT response that I decided to not continue with aquatots when our 3 month plan ends. It's sad because we love Kenny and I would have kept coming back for semi-private or private lessons with her indefinitely.... but not when a company is trying to end a 3 month package after 2 months and not when I'm going to be lied to about pricing."
"It’s been a great experience! Our son can be shy and timid to participate but the staff has been great getting him to push out of his comfort zone. Coach Sofia and Coach David are awesome!"
"Great swim school. Both of our kids have been going here for a year. The lessons are 30 mins in length, and the classes are a max of 4 people, so there is good one on one time with the instructor. Floor to ceiling glass panes with seats all around for easy viewing of the kids. After each lesson, the instructor informs you how the kid did, along with what they need to work on."
"Complete racket! 7 weeks of classes. One week the coach says work on front float. Back float is great. Next week coach says work on back float. Front float is great. Flip flops every week. Hasn't taught the child a thing after close to $200 in fees. Complaining does not get you anywhere. They simply don't want to hear you. Stay far away from this place."
"We've been coming to Aqua-Tots for 3yrs now. There has been a lot of staff turn around, but that is normal as students go back to college. This causes last minute cancelations as there is no instructor available for a scheduled session. All this is very understandably frustrating and causing a lot of negative reviews. All that said, the staff is very nice. I can call to setup a make up class anytime, or I can do this myself on the website. Regardless of the staff turn around my daughter is still advancing through the levels. There has been a change in management. Brandon is amazing. He's doing an awesome job in putting events together for the kids. Today is the first Summer 2022 games. We showed up earlier than expected, and they were not ready, yet he still made time for our daughter to participate so she didn't miss out. That is the kind of place Aqua-Tots is."
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