Holiday Inn Express & Suites Le Mars, an IHG Hotel 1285 Sleepy Eye Drive, Le Mars, IA 51031

"Very quick check-in, clean rooms, and great breakfast! I only wish there was a TV in the couch side of the room. The TV was over on the bed side of the suite, and it made it quite hard to watch TV while sitting on the couch"

"I've stayed at this location before and this stay was disappointing. The elevator was broken and I was told that it would be fixed by the afternoon. Upon checking in and inquiring about the elevator, it was shared that it had been down for a month and would not be back in service during my stay. Instead of apologizing for the lack of communication, fingers were pointed that this particular worker hadn't been the one to miscommunication with me. Service recovery definitely needs improvement. In addition several other things were out of order during my stay- the hot tub and part of their breakfast buffet equipment. I've had decent stays here in the past, but would recommend asking about what is functioning and what is not before booking. Disappointed."

"Horrible customer service had people stomping their feet above until around 10pm complained by phone to the desk twice and it just got worse. Went down to complain in person and was told by the manager that quiet time was 10 to 7 and yhey were doing me a favor by bugging the people above. Then threated to call the cops and evict me when I suggested he give me my money back and I go somewhere else. I would suggest staying away from here. For 151 a night toud think you'd get better customer service."

"I stayed here on a recent road trip. Although this Holiday Inn Express is nice, it isn't nearly as nice as some of the other Holiday Inn Express locations that I stayed at. The room was clean and the bed was comfortable. I could hear someone snoring in the room next door. The breakfast was just okay but there are more options at the other locations. This hotel is near restaurants and attractions."