Phoenix Pools & Spas

"Went to the G Street Store. Google said they were open. I called to double check. Of course they didn’t answer, but they never answer. So I called Elchorn store asked him if the store was open and they said yes The sign on their building says they’re open till six. Wanted to get the water tested for my pool party. Work till five so I booked it across town. 25 minutes later. Doors locked nobody home."

"So, I have tried and tried for nearly three years to get Phoenix pools to come out and fix the issues with our pool liner the basketball hoop. *The pool liner continues to detach and slip down from the edges. *My family and I haven't been able to enjoy the basketball hoop, because it doesn't fit into the holes that were poured. Nearly a dozen calls were made, and still no help from the company. Extremely disappointed and would give -5 Stars, if I was allowed to."

"The owner’s response prove my point. Took a year to respond to a review/complaint regarding his company. The pool itself is a great self cleaning pool and just wish it was represented by another company. I agree With other reviews that the lack of service and customer Service is a huge negative and Shane is a good salesman but not always does what he says. When people are dropping $50,000 plus you would think someone might follow up and ask how the pool was doing. I went Into the store to request someone come fix my liner that was pulling out of the track as the pool was less than 10 months old and told they were busy and behind but could be out in 3 weeks. Here we are 6-7 weeks later and no call no show so had someone else fix. Get it all in writing and maybe even record the sales pitch and plan on using another company to open and close your pool. My pool is approx 1 year old and have not heard a word or follow up from Phoenix since completion. Didn’t even call to see if we wanted to use them to open the pool. Guess once they have your money it doesn’t matter. We do enjoy our pool so good luck with your choices. Above and Beyond (Tony) did fantastic work around the pool (concrete, landscaping and fencing)"

"I wanted to give a review to a company that deserves some recognition. Shane at Phoenix built my pool in fall of 2018, so we just got to use it this season. They did a great job and kept in touch all the way. The workers were very friendly and answered all of our questions. When we felt we needed Shane, the owner, he always answered his phone and always has time to talk. The pool is great. They educated us on how to run it. We have great confidence in how to operate it. We have enjoyed the whole season and now they have come back to close it for the winter. The pricing we felt was reasonable. I recommend using Phoenix for your new pool."

"We can't say enough good things about Phoenix Pools! We hired Phoenix Pools to build our in ground pool. Owner Shane Johnson was hands on throughout the entire process. We could not be happier with the finished product. Shane and his crew are timely, professional, and most importantly honest. The thing that most impresses me about Phoenix is that they stand behind their product. Any issues we have (which aren't many), are taken care of with no hassle. We highly recommend the in-floor cleaning system. Our pool is virtually maintenance free!! We recommended Phoenix to our friends and neighbors. A few have since built with Shane and his crew and I've heard only good things from them as well. We buy all of our pool products from the Phoenix Pools store. They have a very knowledgeable staff and fair prices. Phoenix Pools is fantastic!!"