Pancheros Mexican Grill - Ankeny

"Absolutely terrible. The workers do not keep conversations and make you feel like you are an inconvenience to them for wanting food. Now the food portion was horrible. I have never had a baby sized burrito until now, I will never give this place my money again. DO BETTER!"

"It’s time for this location to get a remodel and a deep cleaning. Used to be a very nice place to come to but it’s been run down for a while now. We ordered a burrito and 3 quesadillas tonight and all 3 barely had any toppings in them and what was added was only in two sections. Time to take the time and clean the place up and work on quality. The girl who just started that day was helpful though. She was at least trying."

"Just went in there tonight to get food on 2/11 at 7pm. The 2 guys working had headphones for music on and had bad attitudes. Totally didn’t want to be there. They were slower than absolutely anything. I had only 2 people in front of me otherwise the place was empty. No music playing like Pancheros normally has. Ended up leaving before getting food and went to Johnston Pancheros to get food instead."

"I used to love Pancheros back when I was in college. Their fresh tortillas were (and still are) great, and they cooked their own meat on a grill, so everything was fresh and high quality. At some point between then and 2018 or so, they changed their meat, however. Instead of lightly seasoned meat they cook in house, they now have meat smothered in an overly-spiced mixture that I suspect comes pre-cooked (I've been many times since then, going when I happen to be near one and want a quesadilla or something similar, and have never seen them cooking the meat the way they used to). You can't really even taste the meat anymore, it's just their seasoning, which isn't all that good, honestly. While their tortillas are still good, this change to the food quality has severely limited how much I enjoy the food. It went from a high quality level, to something I'd expect to get from a mass-produced fast food joint. Perhaps that's just what happened, they got too big and needed something simpler, but I can't say I like the change. I will still eat here on occasion, if I happen to be near one and have a craving, but I'm certainly not going out of my way. This isn't the fault of any specific Pancheros, as they're all this way now, but it's still disappointing."

"Well ordered a burrito and fell apart when I unwrapped it… went to ask for just a bowl to put it in and they kept saying no I can’t have a empty bowl because they count them like what!? After 5 min fighting with them they finally gave me one and if I remember right we had to pay for it empty have a good day :)"