Jimmy John's

"Although bread was meh, service was awesome! Sounds like these previous complaints are former employees that got fired from here because they didn't have common sense. What do I know? I'm just a customer"

"the manger at this location literally doesn’t care about anyone but himself. his store is slow, employees are slow, delivery is slow, and food is garbage. management told me his name is Body and he has no idea how to run a store without being disrespectful. i’m in the process of having the health inspectors and BBB coming to this rubbish location. I got lied to 6 times after spending $100s here, no more. EDIT: This location is owned and independently operated, so there is no customer service. literally. if you place an order and don’t want to deliver you food, they won’t. and when you call, there’s nothing you can do. they don’t care about you they just want your money. the manger here doesn’t care if employees lie."

"It’s actually impressive how slowly these workers make sandwiches. I feel like you have to try to be that slow. I have never seen people moving more like sloths in my life. During the lunch rush on the weekend, there is one person making sandwiches while the four other workers are doing various other unnecessary things (like stocking cup lids that already have plenty.) The person taking most of the orders is also the person making the sandwiches. There are eight people waiting for sandwiches currently, and we have been waiting for over 15 minutes to get ONE sandwich. This isn’t the first time this has happened. This has been happening at this location for years. If the location was less convenient, I would never step foot in the store again. Reserve at least 20 minutes of your lunch break to order a sandwich. Every other location that I’ve been to has great customer service. On top of all of this, the sandwich was not correct. How frustrating."

"If I could give it a zero rating I would! To the girl working/ answering the phone during the evening shift, around 7:15 pm, 6/20/23 at the Mills Civic, West Des Moines location…this was the absolute WORST customer service I have ever had. I never leave bad reviews, so it was that bad!! I placed an order thru Uber Eats, not directly with the establishment. Apparently Jimmy Johns still delivers for Uber Eats delivery services, yet for the second day in a row..they didn’t have a delivery person. So why the heck are we paying jacked up prices thru Uber Eats for jimmy john delivery if they don’t have drivers personally? Anyway…. So I said ok, I’ll pick it up and order by phone, and I was immediately hung up on. I called back and said you hung up on me when I was about to order, and it was nothing but an argument. She was extremely rude, short, and was absolutely terrible!!! This is probably the reason yelp reviews for this location is a 2. I’ll be contacting the general manager for this location as it was that bad! She refused to give me her name, or an ID number and said she was apparently the manager, when I asked for one! Went to the university location and was nothing but a pleasant experience!!"