Ashley,

3750 Williams Boulevard Southwest, Cedar Rapids, IA 52404

"Troy helped me and my wife find the perfect couch most of the time you walk into a store and you’re bombarded with a salesman or women asking you plenty full of questions.. This is the first experience I’ve had or I have felt relieved by the fact that I was not bombarded with questions or an overwhelming feeling to be rushed into something we were just looking at he was very helpful and recommend him to be looked after as a possible gm. Thanks Troy we appreciate your business. Store location cedar rapids south ,Sebastian J. and Ashley J."

"I’m building a video production studio, and have been on the hunt for furniture for our different sets, so I decided to pop in to Ashley while I was in the area. When I walked in I was pleasantly greeted by Mark who I told I was going to wander aimlessly. He gave me a quick rundown of how the store is laid out, and let me browse in peace. After almost the perfect amount of time, Mark appeared where he swiftly answered the many questions I had. As I continued my search throughout the store, Mark gave me space and quickly found the answers to the many questions I had when required. I wasn’t pressured to buy more than I was confident in which was nice, and Mark graciously walked the part of my order I could take with me out to my truck. Thanks to Mark for the enjoyable furniture buying experience."

"Just stopped in at our Ashley Furniture store local to us and had a fantastic experience. We first spoke with Mike on the phone who was super helpful by answering all questions. We went in and Mike had left already so we worked with Troy. He was super patient and helpful with us as we made our decision to buy! We will definitely be back for our furniture needs and will work with Troy and a Mike."

"First, I'd like to preface this in saying everyone at the store level was 5 stars. Jeremy was our sales person and knocked it out of the park through this entire ridiculous process. We ordered a couch, love seat, recliner, table and chairs, and a TV stand. Everything came in on time, and all but 3 chairs were grease stained and damaged. The delivery drivers stated they told the warehouse about the dirty truck and were told to use more blankets. Then, he proceeded to tell me that the warehouse will take it back, clean it, and send it out as new to someone else. Then added...they also do this with mattresses. Quote" if you sleep on it a few nights and return it, they'll just bag it up and send it back out." Fast forward. I received a call telling me they would come clean all the furniture and try to fix what was done. Give me 10% off and VOID MY WARRANTY! at the point the store manager took over the return and scheduled a full exchange. I asked that our new furniture remain in the factory plastic considering the "white glove" service we paid for clearly was a waste, and i didn't want used furniture . It arrived today. Was left on our wet garage floor. It took nearly an hour for the delivery people to take the old furniture out. They put 0 effort into protecting our carpets and kept the door open the entire time on this 25 degree day. When I asked if they'd at least help being it in, they contacted their "boss" who said they won't do that. I proceeded to unwrap and move it in myself, then started assembling all of the pieces . I asked if they would at the least take a little of the plastic or cardboard with them since my garage is now full of trash from the furniture. They said yes. Then left quietly and didn't take anything with them. I'd like to add these movers (different from the first) confirmed with very little effort on my part that the warehouse does in fact, do everything the first movers said they do. I won't be doing business with Ashley again. My suggestion is save the headache and go ANYWHERE else. Unless you're in the business of being punished for the mistakes the warehouse makes..then by all means keep on shopping."