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Courtyard by Marriott Omaha East/Council Bluffs, IA
2501 Bass Pro Drive, Council Bluffs, Iowa, United States
About the Courtyard by Marriott Omaha East/Council Bluffs, IA
Courtyard by Marriott Omaha East/Council Bluffs, IA is a modern and stylish hotel located at 2501 Bass Pro Drive in Council Bluffs, Iowa. This institution offers a range of amenities including a bar, restaurant, gym, and health facilities. The lodging at Courtyard by Marriott is comfortable and well-appointed, providing guests with a relaxing and enjoyable stay. Whether you are visiting for business or leisure, Courtyard by Marriott Omaha East/Council Bluffs, IA is the perfect choice for your next trip to the area.
Photos of Courtyard by Marriott Omaha East/Council Bluffs, IA
2501 Bass Pro Dr, Council Bluffs, IA 51501, United States
Reviews of Courtyard by Marriott Omaha East/Council Bluffs, IA
"We choose Marriott's and usually have a 5 star experience. Everyone working at this hotel was nice, EXCEPT THE manager. We checked in on Friday. Our daughter became sick Saturday. We quarantined in our room in hopes she may feel better. She was up all-night sick Saturday night. I went to the front desk at 8am on Sunday asking if we could check out early without being charged for Sunday. The manger said that would not be an issue and printed me a receipt for 2 nights. We debated staying quarantined in our room or driving home sick. We decided to check out and make the drive home to be able to get treated in our home state with our insurance coverages. We went to the emergency room once arriving home. Our daughter tested positive for FLU B. We discovered 2 weeks later that the hotel charged us for 3 nights despite checking us out for two. My husband called the hotel to see why they charged us for the 3rd night. The same manager requested documentation from the ER be emailed to share with her GM. She said she decided to charge us for 3 nights after leaving because our daughter did not have a mask on when leaving and “didn’t look sick.” We didn’t have a mask being we went on this trip healthy not knowing she would develop symptoms. This is unprofessional and was a shocked to see we were charged extra. I would have given this hotel a good rating based on the everything else. However, we couldn’t believe they charged us based on how a teenager appeared and didn’t even have the courtesy to call and let us know. I would double check your card statements even if you have a receipt."
"Stayed one night for a sport meet nearby. Haley was lovely at check in/out. Hotel was impeccably clean, our room was spacious and well appointed. Food and drinks at the Bistro were great, but Salvador was exceptional! We had a big crew and he handled everything with humor and wonderful service! Great experience!"
"Room was clean, though no liners in trash cans which is a bit weird. Bathroom was clean and plenty of towels/amenities. Overall my stay was nice and there was no loud noises or such disturbing me. Breakfast is not free, but they do have a nice paid breakfast/dinner for very reasonable prices and portions. Lobby area is nice and has infused water & regular coffee available free. Snacks shop is well stocked, prices are fair. Gym room was quite nice and available 24/7. Pool area was clean and didn’t smell of chlorine heavily. Business rooms/meeting rooms available, printer/computer available, coin operated laundry room on site as well. Overall a good, clean, and quiet stay."
"Great shower, love the room and decor. They took a lot of care in designing this space however they did not take the same care with sound proofing walls. I couldn't give more than a 4. It almost hit a 3 as the doors are super loud and heavy which doesn't make a difference when you can hear everything through the walls. Breakfast is not free."
"Unsatisfied with this hotel, I've been to other courtyards and they serve hot breakfast in the morning for free, this hotel does not have free breakfast. Our room was gross except for the beds being clean and made nicely. There was pee on our bathroom floor, gross sinks, part of a hamburger left on the a/c unit and no trash can liners (weird). Hotel was pretty quiet. I loved the older gal who had checked us in, she was very sweet. We won't be staying at this hotel again."
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