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La Quinta by Wyndham Altoona Des Moines
1785 11th Street Northwest, Altoona, Iowa, United States
About the La Quinta by Wyndham Altoona Des Moines
La Quinta by Wyndham Altoona Des Moines is a charming lodging establishment located at 1785 11th Street Northwest in Altoona, Iowa. This welcoming hotel offers comfortable accommodations and top-notch amenities for guests visiting the area. Whether you're in town for business or leisure, La Quinta by Wyndham provides a convenient and relaxing stay. Enjoy a complimentary breakfast, free Wi-Fi, an indoor pool, and a fitness center during your visit. Experience the hospitality and comfort of La Quinta by Wyndham Altoona Des Moines during your next trip to Iowa.
Photos of La Quinta by Wyndham Altoona Des Moines
1785 11th St NW, Altoona, IA 50009, United States
Reviews of La Quinta by Wyndham Altoona Des Moines
"Stopped at this location for a night of rest while moving across the country. The check in clerk was super nice and showed our fur baby some love as well. He had a great recommendation for food that could be delivered to the hotel. The only negative is that it is close to the interstate, so you can hear cars speeding by. Once I fell asleep I didn't hear any of the traffic noise."
"This hotel was very nice. Everything was clean and well maintained and the staff was friendly and efficient. As I take this same trip several times a year I will definitely rebook."
"Warning, long post about some bad customer service. The building and location were fine, but the staff made my visit the worst. They were not friendly, they did not seem to know what they were doing and they would leave us standing there while they ignored us. I called for an early check in and I made sure they had a clean room. At check in I came in with all my bags and stood there for quite a while, as she was "busy" on the computer. Finally she asked if I was checking in or out (after seeing me walk in with all my bags). I told her I was checking in. She said "let me get someone, I am in housekeeping.". I thought well at least she tried. She went to get someone and a lady came to the counter and said check in wasn't until 3. I told her I called and was told I could do an early check in. She said who did you talk to? I did not know her name. She looked at the housekeeping lady and said, do we have any clean rooms? She was not sure. Then she said she must have talked to ****. She said she will have to check you in. Then when that lady came up she was getting questioned (in front of me) about what she did to tell me I could check in. I did get checked in and went to my room. Once there I was working and on the phone with a client and I got a knock on the door, then a louder knock, and then a banging on the door. I came to the door and housekeeping said oh you just checked in. We are sorry. Later we came back in the evening and went to the bar, The lady did not seem to know what she was doing, then she served us, charged us, and then left. We waited for an hour at the bar for another drink and nobody showed up. We left the bar to go somewhere else to get service. When we walked back in, the lady said " Oh you were at the bar a while ago, did you need anything else?". I said no that was 2 hours ago we needed something. Later in the night, I called the front desk for a couple more towels. I was told to come downstairs to get them as she was the only person there. Going down to get them was not the problem, I just kept thinking how dangerous it is to tell a stranger you are the only staff member in the building. We came down after breakfast was done at about 9:15, yes they were closing up, but there was still some stuff out so I just wanted to see if there was any bacon left. There was someone working, but I found her hiding from us. That was so odd. At check out we stood at the counter for a while before being acknowledged yet again. I said I was checking out, and I was told I have already been checked out. There was not much eye contact until I said my experience was not good. If you want to just have a room that is clean, this place is fine for that. If you expect any kind of customer service, this is NOT the place, unless they find friendly people."
"Missouri, Illinois , Province of Iowa,,, I went on a road trip with my family for Christmas holiday vacation in these 3 states, It was my first time passing through the Iowa area, but it rained and windy on the same day, so I stayed for a day It was curious because it was a hotel brand that I tried for the first time. I don't like pets, but this place is a hotel that allows them. ( but My daughter likes pets) soft strength of the bed was very good ,and the room was cleaned . Breakfast was great ,fresh. It was not in the busting down town of Iowa, but I knew a lot of people were looking for it"
"I normally don't like to complain about a hotel BUT I am going to contact the chamber of commerce in Altoona about this hotel. Called and made a reservation for my husband's Birthday. The next day called back to confirm and requested we extend our stay through New Year's Eve. Gal at the desk confirmed no problem and told me not only was same price but would be cheaper by $10 GREAT... Room was average but clean however price was higher than expected so checking with front desk next morning not only priced higher BUT I formed me no reservation for second night was scheduled. They would be happy to make the schedule but two room rate was little higher. Upset after spending almost 30 minutes for them to figure things out we chose to pack up and leave. By this time went back to our room to pack up, locked out. Even through they made us a second key. By this time it's been an hour, we missed our brunch reservation and ruined our plans for new years. I will NEVER stay here again. Sorry but when you run a hotel don't open until everyone is trained properly. This is the third and Last Time we will Stay at this LaQuinta IR any other one. HORRIBLE SERVICE"
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