Carousel Motors

"We recently leased a 2024 GLE 350 SUV car from Carousel. They have found a great car with the options we really wanted from an other place and even provided free delivery for it. Ben (sales man) and Sharif (finance manager) have tried to provide us with the best and most suitable deal, and we were able to receive discounts from them. And after signing the contract, Ben kindly explained how to use the new car. This experience helped me get the best car at a good deal. I highly recommend them for next car buying experience."

"My husband and I just recently bought a car from Carousel. Our rep was Sage. This experience has been the best car buying experience I have ever had. Sage was absolutely wonderful to work with, answered all of our questions, was patience and not once was he a "pushy car rep". My previous experiences made me hate buying cars but now that we found Sage at Carousel, he eliminated my anxiety and actually made it a fun experience. I highly recommend Carousel and Sage for your next car buying experience. Amazing place!!!"

"We purchased a Durango from Carousel after hitting a deer. I rushed the sale because I needed a vehicle fast. After 2 weeks, I was regretting my purchase and I didn't like the feel of the Durango. My salesman was no longer there so I spoke with the sales manager Chris. I explained how I was regretting purchasing that and honestly didn't expect them to do anything. HOWEVER, Chris was absolutely understanding and was willing to take the Durango back and work with us to find a vehicle I wanted. We spent the entire day there today. Not once did Chris push us off to an actual sales guy. He answered all of our questions and stood outside with us in negative weather until we found the one. Chris was an amazing individual today and I cannot thank him enough for listening to my wants and needs and helping us pick our family vehicle!"

"Bought, what was advertised, as certified, car. When I was into the deal he said someone was on the computer and he couldn’t get to it for The certification. We continued talks and then he said oh, there’s a recall and there’s no fixing it and we can’t certify it. So you don’t get your year warranty. It was very much bait and switch. BTW, still listed as certified on their website. I asked if I could go to another dealership to get the part and have it be certified. He said no. Wow! For a high end establishment it was no better than a fly by night dealership. All that was missing was polyester suits and a bad comb over. Update: They did reach out to me and the manager said he read my review and said he would Just buy the car back since I was so unhappy with their service. He told me that sometimes cars on their lot get recalls and they can’t certify, even though the car was posted as certified on their website. He stated this was not bait and switch. But if you’re advertising one thing and when your customers show up and it’s not true then to me, that’s not being forthcoming. Which is confusing to the customer. Basically it was a call from the used sales manager puffing his chest to let me know they think I was harsh when I only stated what I experienced with Carousel. After scolding me for the review he transferred me to the sales person. The salesperson doesn’t set the rules, so none of this was his fault. I have nothing bad to say about him. The one bright side was Sharif, the finance manager. He was nothing but helpful and very professional. He really does an exceptional job. Others should take a page from his book at that dealership."

"First time dealing with this dealership. The salesman Nathan, was very informative and showed us multiple options of cars to help us decide the direction best suited for our needs. He was never pushy, or not wanting to work with us. The finance part and dealing with his boss was extremely easy and they cared to about what are wants were."