Volkswagen of Des Moines
5200 Merle Hay Road, Johnston, Iowa, United States
About the Volkswagen of Des Moines
Volkswagen of Des Moines is a premier car dealership and service center located at 5200 Merle Hay Road in Johnston, Iowa. We offer a wide selection of new and pre-owned Volkswagen vehicles, as well as expert car repair and maintenance services. Our knowledgeable staff is dedicated to providing top-notch customer service and helping you find the perfect vehicle to fit your needs. Visit us today to experience the Volkswagen of Des Moines difference.
Photos of Volkswagen of Des Moines
5200 Merle Hay Rd, Johnston, IA 50131, United States
Opening hours of Volkswagen of Des Moines
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Closed
Reviews of Volkswagen of Des Moines
"Had an absolutely wonderful experience purchasing our Jetta. The sales person was kind and not pushy, let us test drive various vehicles. Once we found the one we loved finalizing the sales was painless."
"Greeting was amazing. Service report and information was great. I was concerned the intake GM dealer didn't do oil change right and I think I was still right in that. But, I still have concerns that there is a leak, although minor, I feel like I'm going to need another inspection. Update: concern addressed and also returned for front and rear differential fluid changes."
"Lots of options and a variety of vehicles to choose from..new and used. The service area was not well organized and workers not at their station. I understand the dealer is going for the open floor plan, but unless you've been there a few times..it can be very confusing. The part department was hidden in a small corner, very hard to find. The three workers I crosspath with were not friendly and seemed rush. The lady at the service desk was kind enough to point me to thr part counter. The dealer was immaculate and very well maintained. The wait room was well stocked with refreshments and a variety of snacks. Overall, there are alot of vehicle to choose from....if you can find the right salesperson to help."
"The service here is soso. They did somethings well but drop the ball on others. The customer service was average with personality being the high and execution being the low. I was left not being able to drive my car after the repair, because I was told my repairs were $900 more than I was quoted initially. The problem with this was, I was told the price adjustment two days prior to the repair completion. They had my vehicle in the shop for 6 weeks. I was driving their loaner during the time of repairs. Once the repairs were completed, they wanted their loaner returned, leaving me without a vehicle to drive until I can come up with the $900 adjustment. I think this could of finish well if they were more transparent about the cost sooner or offer better service at the end. I will not be returning to Lithia in the future."
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