Pizza Hut 2351 Sunset Drive, Norwalk, IA 50211

"Ordered pizza, breadsticks and wings here for the family two weeks ago. When everything arrived the pizza was not cooked all the way in the middle and looked as if it had just been thrown together as fast as possible. They sent out a new pizza and after I contacted customer service they gave me a code for a free pizza. I figured maybe it was a one time thing so tonight I used the free code made the same order and the same thing happened pizza is nearly raw in the middle. I called and they asked if I'd like it remade. Yes because my 3 kids are hungry and it's 630pm. So we shall see how it looks in another 35 minutes."

"We ordered online on a Wednesday and the estimated wait time was 10-15 minutes and I received an email saying it will be ready at 7:15. My husband, stopped to pick it up at 7:15 and waited for 30 minutes in the drive-up lane 3 cars deep. He finally was able to back out because the car behind him left and he parked to go inside. He picked up our order, and when he got home we discovered one of our pizza boxes was completely empty. Yes, empty. The employee told me "Well I asked him if he wanted to check them and he said it was alright" I informed them again that he had already waited 30 minutes in the drive up and was just trying to get home after work. They then told me "Oh I noticed that pizza was still here right after he left, and I was going to call but just didn't." Ummm???? The only reason I am giving this 2 stars instead of 1 is because the manager rectified the situation when I drove the empty box back to the store. She said she will provide a refund so we'll see if that happens... I know they were short staffed this night, so I'm trying to give them the benefit of the doubt, but after reading some other reviews, it seems lengthy wait times is a common occurrence at this location. I'm not sure where this issue stems from; management, ownership, corporate or otherwise, but it is very frustrating when there are already limited options in Norwalk for restaurants."

"They let all the great staff go, the bigger guy is back and mean as hell. No more getting orders fixed. Good luck getting any answers, I only asked what happened to regular delivery and was told "don't want to talk about it" The other managers would bring it when this happened or offered. They ruined my Wed night!"

"Last night December 2 they were very busy. There is a woman that works there that was amazingly polite, my order was great but while I was waiting because I was early the way she handled every customer was so professional. One of them was very upset, until she came out and spoke to him, made him happy and even joked with him. It's not the stores fault but I really wish the app was more accurate bevyas everytime we order the times do not match up."

"The app said our order would be ready at 5:55, when I showed up, I was told 20 more minutes. I questioned the time and was told "the app is never accurate". Food was fine, wings were cold, obviously they were ready on time. I wish I could at least get my tip back."