Fazoli's 2012 Pratt Avenue, Bellevue, NE 68123

"This happened Tuesday March 26th at approximately 8PM. I ordered my food, paid, and was asked to pull up so they could bring out my food. After 15 minutes, I backed up to the drive through and didn't see anyone pass the window for almost 10 minutes. I was starting to get worried they were being robbed. When someone did pass the window, I was ignored, in spite of knocking on the window and waving. I finally pulled around and went into the dining room. I politely asked where my food was and if there was an issue. They had no idea I was waiting. I showed my receipt to the manager (a dark haired young lady) who said they would make my food. After another 5 minutes, I decided that I just wanted a refund. I asked for a refund receipt, but the manager told me they didn't do that. Time will tell if they were able to process that correctly. At NO time during this entire interaction (or lack there of) did any of the employees or manager apologize for the delay or give me a reason for it. Overall a completely disappointing experience. I know it's hard to find help these days, but there's just no excuse for this kind of "service"."

"The staff are friendly the bread sticks were soft and garlicky the Alfredo sauce was creamy,cheesey and delicious it only took like 4 minutes for the food to arrive, The best fazolis in town and the tables where clean unlike the others I've been to"

"Amber took my order and brought it to my table, she was very nice. Pasta wasn't cooked thoroughly. Breadstick was good as always"

"Ordered the spicy baked ziti. Service was friendly and fast. Food was just okay. Lacked much flavor. The breadsticks had good texture but were overly salty. Good staff though. I'll probably check them out for lunch sometime."