The UPS Store 3606 North 156th Street, Omaha, NE 68116

"the automated assistant won’t connect you to a human if you don’t have a tracking number. how are you supposed to get any assistance if you’ve lost the tracking number??"

"If I could give 1/2 a star I would. This particular location is poor in service, professionalism, accuracy and should not be in business. I recommend handling your shipping needs elsewhere. When I moved to Nebraska, I opened a box at this location and regret it! During the past few years, I have had several packages misplaced, lost, etc. In addition, on one occasion, I was actually given another individuals package by mistake and did not notice until I got home. In any case, I was able to return the package but because of the high turnover at this location, mistakes like this are common. Furthermore, the employees are rude and unprofessional but in terms of staffing, it is a revolving door. I was also told by staff that a few of the employees were caught stealing and had to be fired. As a customer, the stealing is extremely alarming. Unless they get a new staff and owner, I would suggest you handle your shipping needs elsewhere."

"Just left the store and was disappointed to hear them refer to the customer that left before me as an a**hole for holding them accountable for the fact that none of the 3 staff was wearing masks in accordance with our city’s recently issued mask mandate. When the customer inquired they rolled their eyes at him and said they “forgot to bring them”, spoke rudely to him, and mocked him as he left. Wearing masks is a pain - I get it. However, I will never again do business someplace where customers are openly referred to with such disrespect. There are plenty of other places to ship a package…"

"The Manager Krystal, is exceptional at her job. She is knowledgeable, fast and efficient. She always provides service with a smile. She has been providing wonderful service to me long term and a joy to do business with. She's a keeper, and I am glad she continues to stay at this location and has not moved on, as many currently have in the retail industry..... Scott"

"I had the wonderful experience of being berated by the owner of this UPS store for having the audacity to bring in 25 pre-paid packages for drop off and request a receipt for them which takes extra time since the packages need to be scanned. For 15 minutes I had to listen to Bill complain about how he had to pay his employees and my presence was apparently getting in the way of that since he only gets $1 a package. Bill wasn't really interested in listening at the time to anything I had to say during his diatribe, so maybe I'll have better luck in written form: Bill, it would have taken all of 5 minutes to scan the packages and put them where they're supposed to be had you not been complaining the entire time. At $1 a package that's $25 for 5 (or worst case scenario 10) minutes of work. Unless you're paying your employees $150 an hour, you are profiting off of that work or at worst breaking even. Secondly, in any business there are profitable customers and customers who are not the most profitable. Specifically in your case you license the UPS name because of the benefits it brings. But that comes with the responsibility of helping UPS customers that aren't as profitable or perhaps might actually incur a cost. That's a cost of doing business and frankly it's part of your contract. I've dropped off packages at many UPS stores in Omaha and haven't ever been given the kind of treatment you gave. If having a UPS store is an overall benefit, including having to take $1 a package for prepaids, then so be it - you need to take it as a whole, good and bad. If, on the other hand, having to scan packages for a measly $1 makes your franchise a poor value, maybe it's time to switch to "Bill's Shipping Emporium" and retain the power to reject people like me with impunity? Finally, I find it hilarious that while Bill didn't want to take the time to give me a receipt for packages worth many thousands of dollars ("I've never had a package go missing in all of my years here" was what he told me), in another review I see he recommended a customer get a receipt for a return shipment to make sure the company credits that customer. Hmmm..."