lululemon,

3500 Las Vegas Boulevard South, Las Vegas, NV 89109

"As a father of three active daughters, our house is filled with Lululemon gear. Several days ago, our family purchased several shirts from Lululemon Caesars Forum (#10626). Sadly, our bag was stolen moments later while at dinner. Today, we received an e-receipt showing our clothes had been exchanged. We called the store's General Manager, Samantha, to explain the situation and see what could be done (cameras+criminals+police+justice). Samantha responded in the most perfectly unexpected way... While listening to our story, she had her team review our receipt and secretly pull replacement items off the shelf. By the time we were done explaining, she empathized and responded "come on by, we have your cloths" and then offered to even ship then to our house if we so desired. These days, customer service seems like a long forgotten skill! Today, Samantha (and her team) turned a unfortunate event into noteworthy example of how going above and beyond secures customers for life! PS: Lululemon Mgmt: Thanks for empowering your leaders to create memorable experiences. What a great investment in your team and customers!"

"Had an awful experience with an employee here today. I was waiting for my wife to try on some clothes. He harassed me until the point he made me walk out of the store and accused me of taking pictures while I'm the store. It was the wierdest experience ever and I will never recommend going here based on you might have to deal with this guy. Lululemon, please reach out if you want the name of the employee. That was unbelievable."

"Every time I’m at Caesar’s I visit this store and always leave very satisfied. They have a great selection and the staff here is awesome. I had two girls help me find the perfect pair of align pants and even though there was not a pair in my size I was assisted in getting them delivered back to NJ. Great store with awesome staff."

"OK so this place has a lot of nice activewear. Sort of high priced but they do have a pretty decent clearance rack. They do offer a military discount and the workers are generally happy to see you and willing to help you locate anything. I liked it when you use the Dress room they asked for your name and write it on the door that’s such a personal touch."

"Worst customer service. They were not able to lookup my order for return even after providing the email, phone number and order ID. Instead of being sorry that they can’t help me with the return, the manager chose a different route made sure I should feel ashamed for not bringing the returns fast enough :/ fix your systems to lookup orders before you blame it all on customers."