Sioux Falls Ford Service

"I have a large delivery van and this was the most organized and well-run service department I’ve ever worked with. The guys are all nice and very knowledgeable. Highly recommend!!"

"So yesterday I needed an oil change and had questions about price point per my last oil change with them. One rep said because it’s a VW you’re looking possibly around a $100.00 . I was quite perplexed. Well I had the CSR in the inside review previous ticket only to discover the price was less because the service techs did not use specified oil for my VW. Unfortunately I wasn’t prepared for that yesterday but I found it disappointing the CSR were quite condescending once I expressed my frustration with added remark “well now you know going forward “ . As if I did not come to professionals who should be knowledgeable and I would’ve known on my next encounter. Not to add that could’ve been a very costly mistake for me . Granted lesson learned but I sure hope no one does your car like that."

"My battery died on me right before work and I called Ford to see if they could help. Alicia was sent out and determined I needed a new battery. She replaced it on the spot and was so nice and helpful. She is awesome! Ford of Sioux Falls has been good to me in the past, but Alicia went above and beyond the call of duty."

"Unfortunately the horrible customer service given by gal at service desk for the third time makes me never wish to return. She was argumentative and rude insisting our warranty expired even tho i had paperwork to show it was not. Said she could not go off my paperwork because her system did not match our paperwork and that I would need to go find a sales person to dispute it cuz she could not leave her area. So instead of offering to assist me by calling someone she chose to be rude and condescending. Thank God another person came over and told her she had to honor our contracted warranty even tho she argued with him as well. Please train your service desk people better as they are in desperate need of customer service training! Don’t argue with customers - try to assist them best you can!"

"This service center is immaculate. I wish my local dealership was half this nice. Got a service engine message while traveling on business and they got me in right away even though the pickup was still sporting tags from a dealer in another state. Diagnosed the issue, provided great information and got me back on the road. Top notch service. Lyle was extremely helpful."