H&R Block 390 Hwy 95a S, Fernley, NV 89408

"Ive had a terrible experience at the fernley branch, my taxes were on "hold" for weeks after being told they were filed and pushed through and muliple phone calls. Finally had to ask to speak to the manager and the owner was the one who finally got them to go through. The original lady put hr blocks bank account info instead of mine so i had to go fill out more paperwork. Then my husband had to call yesterday to figure out why i cant search for our refund on irs2go and she gave us the wrong total for our refund. Its not the one that is printed on my paperwork. Im still being charged almost $400 just for hr block to file my taxes after ive had issue after issue for over a month after "filing". Last year it was the same thing after 2 weeks of not being able to check irs2go i called and was told they were filed and recieved an email that day. Im extremely unhappy in my experience."

"Out standing customer service and very friendly. Blanca is awesome!"

"I had someone a little less experienced this year and made a major mistake on my taxes. I ended up paying almost $1500 more in taxes because this person put an amount in a box that shouldn’t have been there. The IRS sent me a letter.. Through the tax consulting session we needed help from someone else three times. I have since called twice asking for help and nobody ever returned my call. Then I emailed this person and it took three weeks for the person to return my email saying that my message was forwarded to his supervisor who also never called me back. This really made me mad. What kind of business just doesn’t call people back when they have a serious issue. I doubt I will be going back this year. I’ll try to call again today for the fourth attempt to get some answers. This is a 2023 review."

"Both times we have been to HR Block in Fernley the tax pros have been very knowledgeable and got us all the deductions we were eligible for. They're very friendly and we never felt rushed."

"Tax Specialist Courtney Berdrow was very kind, professional, and was quite helpful. She answered all my questions. She explained anything and everything I felt I needed to know, as well as what she knew I needed to know. I appreciate her patients and the customer service she provided. She puts the A in TAX and the A in SPECIALIST."