Bank of America (with Drive-thru ATM) 947 Topsy Lane, Carson City, NV 89705

"Today marked another disappointing visit to Bank of America. To be honest, this branch seems understaffed. I've often relied on my daughter to handle deposits for me. However, during today's attempt to deposit $800.00 in cash, she was accused of money laundering. The bank insisted that her name needed to be on the account before accepting the deposit. Despite presenting a bank statement with her name on it, they claimed she could only manage the account if her parents passed away. This is especially absurd considering the trouble-free small deposits my daughter has made in the past. The accusation of money laundering was both amusing and concerning. Worried, she called me to recount the absurd situation. In my opinion, the best bank in town is United Federal Credit Union at the Jacks Valley location. They treat you like family. It's high time Bank of America realizes the need for better management that genuinely cares about its customers."

"Worst banking institution ever and absolutely TERRIBLE bank at this location. Went in to close our accounts and we were told we had to call the 800 number or make an appointment ("we are full today") or wait at least an hour while the red head walks around doing NOTHING. There are not enough negative words in the English language to describe how miserable this place is."

"I’ve always had a good experience at this branch. I don’t expect too much from going to the bank but it has never been sub par. I’m not sure what all the bad reviews are about."

"The lady looked like she is the manager, very rude at the door. She decided to move the only teller to a new station while 4 people waiting in line. It took them 22 minutes to get the other station moving. Common sense is not there from the management and the way she talks, lack of customer service."

"I went to this location fearing the worst because of all the bad reviews I had read about. But I was pleasantly surprised that it was not bad at all! There were three customers ahead of me and one teller. Thankfully another teller showed up and helped the other customer and the young lady that was there was quick to help the other customers so there wasn't much of a wait time. She greeted me and was polite and didn't make me feel rushed while helping me I have arthritis so I can't write fast or handle bills quickly like normal people. I don't know why there are bad reviews about this location? Personally I will bank here again and not be apprehensive about visiting this location like I was this time. Personally I think that it's a nice bank and the people who work there are professional. I don't doubt that they are busy and short staffed at times but that's expected of most places now day's today I had a good experience. The only thing that I would like add on here is that the lobby hours have changed unfortunately they close at 4PM now instead of the customary hour of 5PM."