Bank of America (with Drive-thru ATM)

"THEY WONT ANSWER MY PHONE CALLS AND THE BANK CLOSES AT 4:30 THATS TOO EARLY, I WORK AND I DON’T HAVE TIME TO DO THERE PERSONALLY. MY CAND WONT ARRIVE, THEY SAID IT WOULD TAKE 4-6 BUSINESS DAYS AND ITS BEEN LIKE THREE WEEKS AAAAAA"

"I personally appreciate how the tellers are kind have a conversation with u are human I appreciate that anyone who complains about a kind teller who makes u feel welcome and like family is an angry human being I thank my teller greatly she’s absolutely amazing beautiful person"

"I see a lot of bad reviews; but from my experience, Karyn Peterson has been awesome to deal with: smart, knowledgeable and forthcoming. Thank you!"

"Only gave one star because I couldn’t write a review with zero. Sold a boat privately, buyer paid with BofA cashiers check. I stopped in at the SLT branch to cash. Branch wouldn’t, said they couldn’t validate A BANK OF AMERICA CASHIERS CHECK issued by the Truckee branch. I had the full sheet with all watermarks, validity indicators, etc. After waiting 40 mins while they tried to call the other branch they said there was nothing more to do and I left empty handed. BofA is a joke and I wouldn’t bank with them if my life depended on it."

"Final update: I'm switching banks. I'm here right now on a Friday at 11:45 and there's a line out the door waiting for the bank to open. Are you kidding? So it's only going to be open for 4 hours today? I got bills to pay. They take 90 minute lunch breaks, the ATMs rarely work, they're severely understaffed, and I'm done with it. I switched from Wells Fargo to BofA after the whole class action suit over the fact that Wells Fargo used to be allowed to keep piling on overdraft fees daily. I've been with BofA for I want to say 5+ years or so. They were ok at first. It's a typical large bank: monthly fees, red tape, mediocre customer service, but it's just the price you pay to keep your money somewhere safe and insured these days. The last couple years has just been a disaster, though. At least for our small town BofA. This is the only location in town aside from a vestibule at the Y that is poorly maintained (last year the ceiling fell apart and leaked water in there for a couple weeks). Most employees are pretty friendly and don't deserve to be thrown under the bus for what is clearly upper management and/or tight labor costs, because they're consistently under-staffed. I just want to point out that it went downhill long before the lockdown of 2020. Now it's just even worse because of the pandemic. A lot of things may be out of this location's control, but not having functioning ATM's (BofA by far has the slowest, most inconvenient ATM's, taking upwards of 5 minutes to deposit money and not being allowed to deposit cash and checks at the same time like most other ATMs which is not just a time waste but a safety issue), being closed on a normal business day without any signage as to why, debit cards that fade and stop working after less than a year, the monthly maintenance fee despite having consistent money flowing into the account, it's just these little things that add up to an irritating experience and it makes me wonder why I don't just switch banks. Demand better service and less fees. Banks made 11.68 billion dollars in 2019 on overdraft fees alone. They have the money and resources to staff appropriately, remain open past 4 PM, and have efficient ATMs."