Hot Tub Superstore 9728 South Virginia Street, Reno, NV 89511

"Super smooth sale and install. They were knowledgeable and helpful. Left us with all the information we need to keep us happy with our new tub. Support local small business!"

"Recently purchased my second hot tub from Zack and his crew and had an exceedingly wonderful experience as I expected. 2 years ago I bought my first tub from this location for an income property I have in Tahoe, and to my excitement Zack is still at this location and helped me buy a second tub for another property I just bought on the lake. My first tub, an 8 foot American Whirlpool tub has worked flawlessly for the last two years, including during last years storms, and I’m excited to see how my new tub will perform at my new property! Thanks Zack!"

"Hot tub was delivered as we needed it and Zach came by last evening and gave us all the info we needed to run it properly. Great service and very happy with our purchase. My wife has had back issues and has not needed any meds since we started using the hot tub."

"Everyone at this establishment is exceptional. Sales were very informative without being over aggressive. Front office personnel are outstanding in setting up delivery and financing. Delivery men are professional, efficient, and very courteous. I would highly recommend Hot Tub Superstore for anyone looking to purchase a hot tub."

"I would give no stars but I was not able to post a review without at least one star. Do not purchase from these people!!!!! We purchased an outdoor kitchen set up which included a 2 door beverage refrigerator. Only 6 months after it was installed there was condensation between window panes on both doors. I Emailed Scott, the salesman who I purchased the unit through on June 12, 2023. He never got back to me. I also called Zach, the store manager since I hadn't heard back from Scott. He asked me to send a picture of the problem and he would look into it. I waited 2 weeks and didn't hear back from any body. Since then I called the store 13 times from June 12, 2023 to Sept. 29, 2023 to get an answer about the window problem. Everytime I called the receptionist said the store managers were busy. Heather, another store manager called me back one time and said She would pass the message to Zack and he would get back to me but he never did. I called again on 9/29/23 explaining the situation to the receptionist AGAIN and was told Zach was on another call and he would call me back when he got off the call. About 15 min after I hung up Zach called and apologized for the "miscommunication". He said the manufacture would not replace the doors or refrigerator. I asked him what is the store going to do about it then, since I bought it from Hot Tub Superstore, not the manufacturer. He kept repeating the statement that the manufacturer was not going to do anything it wasn't under warranty. After hearing that several times, I asked again what is Hot Tub SuperStore going to do about it? It was obviously a poorly made refrigerator. He said there was nothing they would be able to do. My advice to you is to go somewhere else. They obviously do not stand by their products and turn their back on you once they receive your money!!"