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About the UPS Customer Center
The UPS Customer Center in Kailua-Kona, Hawaii, United States, is a convenient location for customers to pick up and drop off packages, as well as access a range of UPS services. Friendly staff are on hand to assist with shipping and tracking needs, making it easy for customers to manage their deliveries. The center is equipped with state-of-the-art technology to ensure efficient service and quick turnaround times. Whether you're sending a package across town or around the world, the UPS Customer Center in Kailua-Kona is your one-stop shop for all your shipping needs.
Photos of UPS Customer Center
73-100 U'U ST, Kailua-Kona, HI 96740, United States
Opening hours of UPS Customer Center
Monday:
13:00 - 16:00
Tuesday:
13:00 - 16:00
Wednesday:
13:00 - 16:00
Thursday:
13:00 - 16:00
Friday:
13:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of UPS Customer Center
"Need to update hours online in addition to just putting a paper on the door. (Only open 9-12) This UPS center left me a voicemail asking to call them back but there’s no actual phone number for place. Called me from “unknown number” caller ID so I couldn’t call back. Instead they left the 800 number to customer service, which proved even more unhelpful."
"Terrible. Personnel told me on the phone that Customer Service was open until 4:00p. We arrived at 2:08p and found a note that said they were open until 2:00p. I was picking up an envelope that had my new credit card. I had put a rush on it. That was Sat. the 1st. I finally called and was told it was being held because no apartment number was included. Both the office and me were expecting it to be delivered to the office. I will be letting the bank's credit card division who uses UPS for their transactions to consider changing to FEDEX."
"Usually UPS has Amazing customer service, but lately at the airport location I have recieved the worst almost personally offensive customer service. The woman managing the desk is extremely rude and refused to take my package until I removed a red dot on it. It was a very odd power play."
"Since moving back to Hawaii I have not had so much as a decent UPS experience. Everytime I order something from various vendors who contract with UPS delivery is at least a day late and once was 8 days late because "no one put it on the truck to deliver". This last is a direct quote from someone at the UPS Kona customer center. My latest was yesterday with the part running a day late. I have not ever gotten an apology or any sense that the people I spoke with care about the delay, the customer, or the package. I wish I could weed out suppliers based on the shipping method. Hmmmm maybe I will."
"you should have a local #, i should not have to go in circles and speak to people who can’t even speak english. and train your workers better , if a duplicate tracking # sticker is put on a package accidentally, it’s common sense for your driver to know what to do . my granddaughter could probably figure it out . so now a day late package . or is it your workers are lazy"
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