Mason Termite and Pest Control 73-5577 Kauhola Street, Kailua-Kona, HI 96740

"I feel compelled to write a review to share my incredibly disappointing experience with Mason Termite in hopes that I spare others from making the mistake of using them. I'm a Realtor and suggested Mason to my Client for the termite inspection for our escrow. I spoke to Shandi 3 days prior to the appointment to give instructions on what needed to be inspected - the condo, storage closet, and 1 car garage. I called immediately after the inspection when the report did not include the areas I specified. I asked them to return to complete the inspection. I spoke to them a third time the day of the second inspection to clarify the instructions again. Afterwards, they charged an additional $250 for their return visit, even though this was their mistake to begin with. The total invoice was $811, the most expensive termite inspection I've ever seen by far! The additional $250 charge was not disclosed during the 3 phone conversations I had with them. When I complained and asked them to waive the fee they said no. Their revised report only changed dates and did not include an updated diagram of the garage and storage closet. In summary, their customer service is incompetent, their rates are outrageous, and this business lacks integrity. Do yourself a favor and use any other termite inspection company on the island. I will never advise any of my sales or property management clients to use this company again and will spread the word to everyone in my sphere."

"Professional from the guys visiting my place to the ladies at the office helping me with the process. Good job."

"Very professional"

"We live in Kona and have tried more than one pest control company. Masons have a very professional crew. The front desk Theresa is always kind and efficient. Our representative CJ is incredible at making treatments work and following through. We have thrown everything from rats to termites up for treatment and they always came through for us. The difference is obvious. With the last company we always had daily dead roaches left on the poolside lanai. CJ has eliminated that by using powder in the garden area. I could write pages about how wonderful this company is. It's hard to find people that takes such pride in their work."