United Cargo

"Customer service was extremely poor. We were pointed in the direction of pick up only to get yelled at by an employee not to park in that area. The staff is super unorganized, bad environment to be in. I would not recommend this company to anyone & we will not be returning."

"Very bad customer service. Was called on a Saturday at 9pm saying my pallet was ready for pickup after it arrived a couple of days prior and saying the last free day for pickup was the next day, Sunday. So I was given one day's notice saying it was ready for pickup before we were to be charged a storage fee even though they had my pallet for a couple of days already. I called in asking if they could waive the fee because I was given one day's notice saying our pallet was ready before we were to be charged a storage fee and the representative on the phone said "it's not their responsibility to let us know when our pallet is ready for pickup" and said they will not waive the fee. Unfortunate experience dealing with United Air Cargo and we won't be shipping with them again unfortunately."

"I go here for my job delivering radio pharmaceutical to guam. I know there is a long wait period for my DG so I'm very understandable and am willing to wait. It isn't so bad as long as you there before the line starts. So today was at around 1130 am. Ladies at the counter are as friendly as one can be when you have to deal with customers that are shipping things which require meticulous paper work so kudos for them. However I did witness them help other customers faster then me because of my DG and they kept telling one another to do the paper work till finally one of them stepped up and did it. Took a good 20-30mins before the process was started on my shipment. Would of given a five star but thats my experience so far everytime I come here."

"Very lazy people over the counter, even when they pick up the phone they sounds like you wake them up especially after 6pm. Computer is not updated many times. Old fashioned bad communications."

"United Petsafe was absolutely wonderful with my pet. She was treated well and arrived at her destination in pristine condition. I was greated warmly and thoroughly taken care of. The process was simple and much cheaper than using a pet mover like I did to get on island."