Delta Cargo,

3121 Aolele St, Honolulu, HI 96819, United States

"I deal with Delta Cargo and other airline Cargo quite often do to the type of job I do. I haven't had any problems with them. And the staff is always friendly."

"Can’t say enough good things about Alex Beck at Delta Cargo. She went above and beyond in helping me get my pet shipped off the island. Her compassion and care for my pet as if it was her own made the very stressful situation of shipping pets comforting. Thank you, Alex Beck!!!"

"DO NOT USE DELTA CUST. SVC IS THE WORST. I have a surf shop in Honolulu. We booked a Surfboard via Deltaaircago using doordash service (door to door) we booked it. Surfboard landed LAX ,3 days later the item is still at Delta. Delta said waiting for Roadie to deliver the board. Another 3 days. Long story short after being on the phone with Delata and Roadie (spent over 5 hours..so frustrated) we had to have FEDEX delivery because Roadie will not delivery. We've been trying to get our Refund of the door dash portion of $245 for two months from Delta Air Cargo. They don't let you talk to department that handles claims. ONly via email. We talked to 4 people and each time they said they'd look into it."

"If you're shipping pets, I recommend flying with AACargo. Delta has horrible customer service at their call center and made attempting to book with them hell due to their extremely strict policies, and incompetent cargo call center first line employees. After reaching a supervisor, on the seventh time asking for one, things were a little better. We then decided to go with AACargo. AACargo was 1/4th the price of shipping my dogs than Delta and had a much more pet accommodating plan/experience. AACargo actually cares about the well being of your pet and plans stops and layovers for them to get out, stretch their legs, get some food/water and do their business. Delta was going to have our pets on a layover but was not planning on letting them out and only provides some water. The funny part is that when we arrived at AACargo we found out they are contracted by Delta. So while the policies and call center for Delta sucks balls, the facility employees know the policies. AACargo is so much more accommodating. The staff did an amazing job at ensuring our two kiddos made their flight. Thanks for being human and caring! I know it was comforting for both my wife and I as this was the most painless part."