VIP Trans 15 South Wakea Avenue, Kahului, HI 96732

"I agree with all reviews. I had to call multiple times. I understand it's a shared ride service but I had to wait 45 minutes before I was picked up from baggage claim. Only 1 star for getting me there safely and to the right hotel."

"The absolute worst. There is no greeter. I called the day prior to confirm pick up. I called upon landing to confirm we landed. And then I also called after picking up luggage.. each time they confirmed the ride would be there. We had to go to the ‘greeter’ behind the ride share spot and then at that time they dispatched a van. We ended up taking a taxi. Horrible service."

"Do not book with this company!!! I booked a ride and was charged, from airport to Kaanapali 3 months before trip. Arrived at the Maui airport pickup location 5 minutes prior to pickup time. On-site agent informs me we are not on his list. I present him with a printout of my reservation, including booking ID, date, name, time. He called someone. Oh sorry, yes they do have our reservation, but no ride. He spoke to them on the phone 3 more times. It’s been 20 - 30 minutes. Finally he says, yeah, they are going to try and get something in like 45 minutes or so. After no further updates from him, we finally decided no one was really going to come for us. We informed the VIP Trans Maui employee we were going to find alternative transportation and expect a full refund. He agreed and seemed relieved. We left. Today I called them about my refund. I was told NO REFUND. I would have needed to cancel 48 hours in advance?!?!?!?!? So you make reservations, pay, they provide NO transportation and keep your money. I’d think about that BEFORE you book with VIP Trans Maui."

"The shuttle on the way to the hotel when we first arrived wasn’t terrible. The driver was friendly, but blasted rap music as we were getting into the vehicle which we didn’t complain about but wasn’t the most appropriate or professional thing to be listening to. Our driver also wasn’t very knowledgeable about anything we asked, but was nice. The way back to the airport was the real issue. 5 minutes before we had to be picked up we got a call that our transportation “broke down” on the side of the road. When we asked what they were going to do about it since it was a 45 minute ride to the airport they said they would refund our transportation at a later time, but gave no resolution as to how we would get to our airport and to our flight on time. We asked if we could order an Uber and if they’d pay us back and we would continuously get hung up on. We saw 2 other vehicles by the company leaving the resort next door we told them on the phone and asked if we could get on those shuttles but they said those drivers didn’t want to stop for us??? Miraculously when we mentioned it was 1 start service and we would be rating them that way our original vehicle was somehow working again. Terrible service, would not recommend or use them ever again!"

"Booked the shuttle with VIP Trans between Airport and Resort, they were great! We missed our original connecting flight so I gave them a quick call and they re-booked a new pickup for us! They were right there when we arrived in Maui and gave us a wonderful trip to the resort with a lot of recommendations and stories of the island! Returning back to the airport was great! Pickup 3 hours before the departure was needed! We arrived to our gate after check in about 45 minutes before the flight but I am more than happy to be waiting early and stress free than rushing last minute! Thanks for the convenient and amazing service!"